CAA Niagara - St. Catharines Branch

Insurance has been no help. Got in an accident today and need a rental car. They were absolutely no help at all. They told us that we have to find our own way to Enterprise rental and pay out of our pocket. As if things aren't stressful enough. The last insurance company had a rental come get us at the collision centre and paid the necessary fees. I'm sorry we switched.

Would of gave this location 6 stars if possible. I went in last week and was helped my Meghan, first of all I’d like to add nothing worse then walking in somewhere and being greeted by a fake person. This lady seemed to actually want to be there . Smile full of joy that alone made my day . Such a caring soul. She helped me with all my needs and kept patient the whole time. I tend to talk a lot and annoy customer service people and she just made me feel like a person and not another number. I was originally planning to go to the welland location being from there, but heard from a friend about this location being the best as they had more staff . But long story short best service I’ve received from this company. As a customer for 10 plus years I’ll be renewing just because of her . Thank you so much meghan

My car wouldn’t start & I got a tow by Phil, and he has amazing customer service. Very helpful and efficient. Thanks again!

There refused to help me because my membership is from a different city. Even though I've live in this city for over 2 years. I've informed them however they can't change it for a different reason. Each time. Used to love it. Now I'd rather pay each time to a different t company

Having been with CAA for almost 20 years and having had only three interactions with them, I can only say that I would not ever deal with them again after the latest vandalism to my car. The incompetence of CAA staff on the phone, not to mention the out and out lies borders on fraud. I reported the vandalism incident three weeks ago and to date, no adjustor from their office has reached out to me even though I have contacted them numerous times. This company has a record of very poor service and I do not recommend them at all!!! As a Law Clerk, I am well aware of contractual binding rights and will pursue this from every angle possible. They were given 48 hrs. to contact me and have not done so. I always follow through on what I say and of course they had no problem taking premiums for the last 20 years on my auto and home policies! Disgraceful conduct!

Good tour and excellent drinks included.

Wished we would of had caa along time ago ,,Ryan is excellent,very friendly,professional,alot.of perks if your looking for better price for I strange go see Ryan at caa

Updating details on my plan was reason for visit in person. Also inquiring about travel medical insurance. Both addressed and handily completed with efficiency and was a pleasant experience.

My CAA helper Jason was very nice guy , he helped us to get home before dropping our car at mechanic!! Would definitely recommend have a membership if you have kids and constantly on the road , it’s a peace of mind !!

Just cancelled my Auto home and roadside. Refused to tow my car because I said there was nothing wrong with it. Which grant you I guess is against CAA policy. I Thought I was paying for 5 tows regardless. Lady who took care of me on the phone. Not giving them another $ after July 1st taking 3 cars and 2 houses off also.