Manitoba Health

1. Parking in the designated area for free you will wait for more than three hours for initial health card application or renewal.nn2. Before you go, prepare ORIGINAL copies of followingn- drivers license checked by the officern- passport not required, but still may helpn- work permit checkednnIf you have family members,bring theirn- spouse: work permit checkedn- kids: permits checkednn- spouse: marriage certificate checked, original and one copy of translation if not in Englishn- spouse: drivers license not checkedn- kids: birth certificate checkednn3. On the day of arrival:nLine up in the early morning before 10am for morning session or after 11am for afternoon session. Too many people in the little room so they will close early as they see enough people for each session.nnEach person may take more than 3hours to complete the submission. Eg, arrive at 8:30-9:00am, get ready to submit and document review by 12 noon, leave around 12:30pm.nn4. Pharmacare inquiries- no need to wait, go talk to the security guard and enter the room directly.nnA big improvement to be made in this process, as each case the officer needs to see the original copies and then photocopy them, which takes a around 10mins, plus questions about your name, entry date or dependents or any other information. The longest time could be 45mins per person just as I saw in one morning.nnGood luck!

Obviously even one star it’s too much for them.nWe came around 1pm. After 2 pm them stopped to let people in, but there is enough space inside. After two hours they let only one person inside. After all three hours of waiting. But we’ve donenAt least let people in to have a sit after hours of waiting. I lived in two countries before move to Canada, but never seen such bad government service.

I want to commend Patrick from Manitoba Health—he is truly the epitome of what a great government employee should be. From day one, he has consistently demonstrated outstanding work ethic and dedication.nnI often found it difficult to get through to someone when calling Manitoba Health, but Patrick was the one person who always answered and helped me every time. His patience, professionalism, and willingness to assist were unmatched.nnWhen I had to go to the Manitoba Health office in person due to the urgency of my documents, I finally met Patrick—and true to form, he helped me without hesitation. He handled everything with care and made the experience much less stressful. He’s a great asset to the team.nnAlso, a shout-out to the security guards at the office. They made me feel safe and welcome with their smiles and friendly demeanor. Really great people all around.nnThank you, Manitoba Health, and especially Patrick!

Absolutely useless !!nImpossible to get into contact - phone lines have a very small queue so they will drop you call - and god forbid you get transferred because that also has a short queue and your call will get dropped.nnTo reach certain people / clerk areas someone on the phone needs to transfer you and once I asked if they had a extension number or anything of that matter so I could simply not have my time wasted waiting in at least 2 phone queues .. if I can even get in queue they said that it’s not available.nnTheir hours are horrible for anyone with a 9-5 job.nPeople who work there are very quick to pass along your concerns to the next person thus deal thing with holds, horrible queues and wait timesnnAbsolutely horrible that this service made for Manitoba citizens is not user friendly AT ALL .nnTo anyone dealing with anything regarding Manitoba heath.. good luck

I had a very disappointing experience at the Winnipeg Health Card Office on July 14, 2025. I arrived at 3:10 PM with my child, in the rain, after paying for parking. There were four people in front of me, and I was the last person in line — no one behind me.nnMs. Swarndeep Kaur told me to wait outside and then immediately closed the door and put up a “Closed” sign, clearly to block only me from being served. I was already inside the office before she sent me out. I tried to explain that I arrived on time — and I even tried to ask why I was the only one being turned away. But she ignored me completely.nnIf there had been a large crowd or many people entering the office at once, I would have understood if she asked everyone to wait outside. But in this case, I was the only person, and the door was still open when I walked in.nnWhen I told her I would file a complaint, she smirked, showing zero concern. I have now filed an official complaint with Manitoba Health.nnThis was extremely unprofessional and disrespectful. I hope no one else has to go through this.