Lemhi Lumber

Buyer Beware. Sale people are nice, but they DO NOT stand behind their products. Example. We bought a mulching and bagging lawn mower from these people last week, used it once (for the half the job) and borrowed a different mower to finish it. My business partner called this morning to tell them we were bringing it back and they will not issue a refund. Their manager stated we would have to take it to a repair shop (on our dime) to see if anything was wrong with it, then bring it in. I explained it was simply to weak to mow using the mulching feature (talking about dry three inch grass here) and that I would have gone to ACE if I knew they wouldn't stand behind their products. The woman I spoke to said "We do." I explained the basic principle of standing behind your products and told them they lost one customer and earned this review for their shady business practices. Here's a tip Lemhi. Your customers and brand are everything. Without them, you have no business. Lost one today for sure.
10 years ago (25-07-2016)