LA Fitness

Let me preface this by saying the following is not entirely blaming the staff. They do what they can, and I appreciate that. But since this is the location I'm having the issue with, i'll mention it here. I signed up for personal training about 4 months back, for nearly $500 a month. Just 2 months in, I had been passed between 3 trainers going on number 4. Each of them had quit after complaining of being underpaid, causing me to constantly be placed with a new trainer, which set back my training for at times weeks, it was terrible service. Trainers were constantly cancelling appointments as they held others jobs to make ends meat, and I don't blame them. At times not working for weeks at a time and receiving pennies on the dollar based on the number of people they trained. This led to terrible service. After providing terrible service far from what was promised, and then completely failing to provide me any training sessions for 2 months, the refuse to cancel my contract and continue to withdraw $500 a month against my consent each month! Literally robbing me after not delivering on anything they promised, i'm not sure how they are able to get away with this but rest assure I'll ensure they don't. Details of my incident are being distributed to every major media channel from TV, to Radio, Print, and even social media. Guess it helps getting word it when you own your own media agency? I'll be getting VISA and my legal team involved as well. Not going to take this lying down. This gym is well aware their trainer turnover is incredible high, and it's impossible to provide a consistent training service to clients. So why are they aloud to sign 6 and 12 month contracts? They clearly do it so that when they fail to service you (which they know they will) you can't leave! This is insane. I commend the staff for talking with me calmly, but clearly they are pressured not to pass clients higher up the chain, and to shut them down as quickly as possible. I was straight up told there is absolutely nothing they can do, they will keep taking my money, and I should either pay to cancel, or use up all my time at once. Nice! DO NOT DO BUSINESS WITH THEM, YOU WILL REGRET IT I ASSURE YOU!
9 years ago (17-10-2017)

I am very happy with their services and the equipments they have and despite of everyone saying bad things about their facility not being clean this is not my view. I normally go early in the morning and see a cleaning lady always working and on top of that I do my share of cleaning the equipments after I use them and I do see a lot of members doing the same. Yes some of the personal trainers can be not so friendly (maybe the reason we are seen some new faces) I really recommend Aidan (he's awesome) and Matt is very friendly and helpful. Alex the Director went extra miles to ensure I get the right information and attention needed. I always get smile and a good morning from the receptionists. I won't give 5 stars because I never used their pool and sauna yet so I can speak on that. I really like the environment there.
9 years ago (19-07-2017)

I prefer this LA fitness to the one in the north end. It’s bigger has more equipment and more variety for workouts. The one thing that sucks is it can get quite busy at times.
9 years ago (15-10-2017)

Perhaps consider a greater focus on regular/routine cleanliness, assuring that emenities such as the hot tub & sauna are always functioning & on staff friendliness/interaction as you walk in would be greatly appreciated. We as paying members appreciate being welcomed on an on/going basis & not just when we are sig.n up. Happy members will look forward to going & will attend more often. Great equipment & classes. Let's make a good club great!
9 years ago (08-07-2017)

So far i have nothing but good to say about it. Squash court is a plus.
9 years ago (18-10-2017)