LA Fitness - Oakland County

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About

LA Fitness located at 2050 SOUTH TELEGRAPH RD offers several amenities, including RaquetballCourts, Basketball Courts, Aerobics Room, Whirlpool Spa, Sauna, Indoor Pool, Kids Klub, and a Cycling Room. Facilities and amenities may vary by location.

Story

We encourage club members to live an active lifestyle, practice good health, & Exercise Your Options! We offer premier athletic, gym equipment, weights, cardio & exercise activities. Visit us today!

Address: 2050 S Telegraph Rd, Bloomfield Hills, MI 48302, USA

Phone: (248) 630-2720

Website

State: Michigan

County: Oakland County

Zip Code: 48302

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Reviews

Had an interaction with an extremely unpleasant and unhelpful employee today.

I arrived around 4:20pm on 11/2/17 and wanted to use the pool. After changing into my suit and heading over, I saw 3 strips of caution tape blocking the pool entrance.

I was slightly annoyed, but thought I'd go to the front desk to find out what was going on.

I approached the employee, Travis I believe, and asked why the pool was closed. He responded by telling me that the pool flooded and that it was closed. I asked until when, and he said until tomorrow.

I looked over, both of us could clearly see that the pool was not flooded. I said "The pools not flooded."  He responded with  "I don't do pool stuff. I just works the front desk. Why are you holding an investigation?" I was also told that I "can call the pool company myself."

He dismissed me to speak with the next customer, I almost walked out but I asked to speak with a manager. 

The managers were very reasonable and told me that there had been a power outage earlier and when the power goes out they shut the pool down. It would reopen later in the evening (not tomorrow).

Why couldn't the employee at the front desk tell me that? Why was I treated like a 2nd rate citizen when all I'm trying to do is use a service provided by this establishment? I was told by management
that they had just experienced a power outage earlier in the day, so they were all a little stressed. I don't believe that that makes up for the way I was treated.

 8 years ago (02-11-2017)

I had no issues with the locker rooms or staff.  I travel a lot and go to many different locations & this one was pretty average.  I workout first thing in the am, so this may play a factor in the cleanliness. Also, I have no desire to interact with others that early or while I'm working out, so I appreciated the staffs lack of interaction.

 8 years ago (16-10-2017)

Disgustingly rude customer service. After walking into the doors and approaching the desk no on greeted us. I tried to get some softness out of their very serious faces by complimenting the woman at the desk about her make-up. She never said thank you,  but asked to scan my mother's card.  Upon scanning the card she then said sorry you don't show membership to work out in our gym because your from out of state.  My mother verified that she had membership throughout the country.  

Instead of allowing us to work out anyway,  or politely turning us away she smirked and said sorry it doesn't  show that.  The two women at the front desk whispered smirking as my mother called my dad to get things figured out.  I immediately expressed that their customer service was very poor,  and unsympathetic. 

We will NEVER come to this establishment ever!!

 8 years ago (29-08-2017)

Additional notes.  Almost all of the workout equipment has nonfunctional/broken heart rate monitors.  The sauna is down for almost two weeks and the hot tub is broken again.  I’m guessing neither will be repaired for a month.

Still not being cleaned properly.  Shower walls are never wiped down, mold grows on shower curtains and lockers smell.  Cardio gear is never cleaned.
Locker room bathrooms are always out of TP and hand towel paper and trash cans overflow.

Place needs a major disinfectant overhaul and regular cleaning routine that extends beyond just the nighttime cleaning crew.   
In addition, all of the clientele is concentrated at 5:30 to 6:30 so available weights and cardio is limited.

They are repainting and resurfacing courts but this is just cosmetic.  Cleaning should be first.

 8 years ago (09-11-2017)

WASTE OF MONEY AND TIME . To all family and friends reading this I'm telling you now that this place only cares about the money . I should have saw the red flags before I signed up with them 2 months ago . This company is shady . I love the environment and the equipment . It's the staff that is not professional AT ALL . I spoke with a Katie at the Bloomfield location about an issue I was having with my membership / training. Very unsympathetic and almost like I was wasting her time. Well umm I'm the one Paying but no longer . I'm cancelljng all my cards and accounts . Worst service ever . Should have stuck with planet fitness

 8 years ago (07-11-2017)

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