L'entrepôt RONA

Friendly staff and everything else is also nice. Good prices. Easy to find someone to help.
7 years ago (23-11-2017)

Decent renovation and home building supply store. Ask staff if you're not sure what you are looking for. You can DIY all you want, but at least get some advice or get help to make your trip faster.
8 years ago (25-10-2017)

Worst place ever, could not even return something without being insulted. Never returning again
8 years ago (24-08-2017)

Inquired about a special order on a Saturday in plumbing. Said they would check on Monday and they would call us back. On Tuesday they hadn't called so I called back, asked for the plumbing department and got an answering machine. I left a polite message to call me back. Next Monday still no news from them. I called back and pressed "0" for customer service only to get another answering machine, twice. We we got an estimate for a kitchen and flooring a few weeks before it was about the same treatment. Late call back and they kept being confused because we asked for both floor and kitchen. When we were calling for follow ups they were always confused. Our experience in store wasn't much better. One "expert" in the electrical department was unable to give me proper information on a product. I realized he actually gave me false information after I googled the product. If we couldn't find something and asked for help we either got: "It's not my department. Find someone from this department." or "If it's not there, we're out.". In both cases employees would quickly walk away. Despite all that we still both most of our paint, lighting and electrical supplies there. The cashier was friendly and efficient, but her supervisor kept pushing her to go on break despite the large bill we had. At this point I jumped in to save that poor little cashier and told her supervisor: "It's my fault she's not on break. I have a large bill. I'm truly sorry I'm buying 2000$ worth of product at your store". I should have added: "I can go shopping somewhere else if you prefer".
10 years ago (18-05-2015)

Terrible. My boyfriennd bought a queen sized bed frame from Rona, and within less than a month it breaks. Very poor design.
8 years ago (26-12-2016)