Kimble auto and RV

UNIT NOT AS ADVERTISED I was originally happy with my experience, but issues began 3 days after picking up my camper. The day I picked up my unit I asked Jeff to confirm the 200 watt solar panel was installed. Jeff assured me it was fine. Unfortunately 3 days after I got my unit home I realized the solar panel was not charging my battery. I had a friend climb up and take pictures of my roof to make sure the panel was plugged in. We discovered the is actually NO solar panel on the roof. I immediately called Jeff and sent pictures of my roof. Jeff asked if he could call me in a couple days. Afters several days and no return call. I texted Jeff and sent copies of the sales add stating that this unit had the panel upgrade installed. When he finally touched base with me. He told me he would ship me the panel and he would send a check to pay an RV tech to install it. This would be MY responsibility to find a tech. Over a month after picking up my unit and I still had not received the panel. I again called and left msg for Jeff to call me. After several days he returned my call and said he thought another staff member had ordered the panel and he would order it that day. I did finally receive the panel but it is only a 50 watt panel instead of the 200 watt panel. I am still waiting for the funds to hire the tech as. I am disabled and unable to climb onto this unit to install the panel myself. It has been over 6 weeks since I picked up my unit that was not as advertised and I'm still waiting on a return call from Jeff. Now my only choice is to buy the correct panel and find and pay an RV tech myself to get this panel installed if I want to use it. I am very disappointed with my experience.

So happy we found Kimble Auto and RV! Jeff and Tom have been amazing to work with. They got us into a beautiful new camper with a slide and kept our budget in mind the whole time. They even came in on a Sunday when they were closed to accommodate our schedule! They went through everything at pick up and made sure we were still happy moving forward! They are a family owned business and they go the extra mile which in todays world is hard to find. They were patient while we made our decision and not pushy. We couldn’t be happier with our upgrade and doing business with them. I would highly recommend purchasing your RV from them if you are in the market looking. Thank you Kimble RV you made our family very happy!

I drove from California all the way up to Michigan to buy our new Shadow Cruiser 248 RKS, and I don’t regret that long trip at all. I can’t say enough good things about the staff at Kimble, not only everything went smooth and easy but also Jeff went way beyond my expectations, he even got directly involved into installing additional safety components before I leave the place. I fully recommend Kimble auto & RV to anyone. Best customer service experience ever, too bad that I can’t give them more than 5 stars. I can’t thank them enough. Triple top service, extremely friendly staff. Bravo!!!nNarciso & Andrea.

I was really nervous when coming to privately owned business, I knew we were about to make a life changing chapter in our life, empty nesters my husband and myself purchased our first trailer and I will never forget the service that we received. Outstanding customer service the gentleman and his wife they will always be in our hearts for the next year to two years we will live in in our new home and I am so excited they even spent time with us to show us how to work the units and best of all the gentlemen even gave my husband his backup tire the best place to go for the best price don't miss out.

My wife and I drove to Kimble RV from the Dayton, Ohio area after negotiating a deal for a camper online and this was the best transaction of purchasing a camper from a dealer we have had! Jeff worked the paperwork, made sure that everything was included as far as accessories and even mailed me the key that I forgot to grab off the desk! Thanks Jeff! :D Everything for the entire transaction went great and Tom The Barista :D wanted to make sure that my wife and I had plenty of snacks and coffee for the write home and took great care of us! Even after the sell, Jeff made sure that the title was transferred within the time-frame promised and I received everything in the mail as expected. Tom and Jeff made this an awesome buying experience and my wife and I would definitely make the drive again if we were looking to purchase another camper! Thanks again! Sincerely, Brett Bates