KeyBank

While on vacation last August, I had a problem with my new Key bank card (I hadn't set the PIN correctly before leaving home). The Centralia branch was very helpful; they gave me the number I needed to call, and also let me write down the numbers and locations of a few branches in Seattle (my end destination) just in case. Thank you!
8 years ago (08-07-2017)

Worst experience I have ever had with a bank. I called to have the bank verify information for my Samsung EPay. First they tell me they have never heard of Samsung EPay (which is shocking to hear from a large company when all the smaller credit unions have heard of it) then I ask to speak to the supervisor and was told he is away until Friday. Not only that this bank is left without a supervisor, this bank is very disrespectful to their customers, putting me on hold without my permission to attend other customers "had to remind Linda that I am also a customer since she has forgotten that part". My husband warned me not to use this Bank and read there reviews which I regretfully ignored. Linda accused me of "arguing" and I had to remind her that I was not arguing but trying to resolve a customer service issue that she was not interested in doing.
7 years ago (23-08-2017)

Worst customer service ever. If you are an intelligent person you would check out another bank or like me I went with Twin Star Credit Union. Very Happy!!!
8 years ago (28-05-2017)

Absolutely the worst customer service I've ever dealt with in 30 years of banking. I move several thousand dollars through my accounts here and they let me know they had no interest in dealing with my issue, and when I said I'd close my accounts they didn't care. So today I switched my 3 direct deposits and I am moving to a bank that has customer service. The bank manager Mr Hernandez lost a good customer
8 years ago (28-02-2017)

Not a happy person. Made a mobile deposit on Saturday, was told my funds would be available on the next business day. Here I am not able to make my payments because I am still waiting. I talked to three different halfwits from this stupid bank. All of which gave me the same monotone, "I'm sorry ma'am. I can't really do anything for you." horrible customer service. Horrible banking service. Thank you for the late fees key bank. You suck!
9 years ago (23-08-2016)