Kenco Plumbing and Heating, Inc.

Today,Oct. 25, 2023, at 11:30 am, we visited Kenco. The salesman did not acknowledge our presence in the store even though all other customers had left. After touring the showroom, we asked the salesman for assistance to purchase three faucets. He refused to help us, but did tell us that a displayed kitchen sink faucet would cost us $280. We asked him if there was another, more moderately priced faucet. He then told us to go online to get information, order our faucets and then, come back to the store to pick them up. He spoke to us with rudeness and a condescending manner. We went to another store where the employees were happy to help us. We spent several hundred dollars on three nice faucets.

Wow! What a wonderful experience we just had. Our outdoor faucet was frozen. We stopped at two other plumbing supply places with no luck and rude customer service. We stopped at Kenco, Pete took the part in the back and fixed it while we waited. What a delightful gentleman and a delightful store!

I spent 2 hours trying to figure out a part manufacturer so I could locate a replacement. Gave up without figuring it out. Tried Kenco to see if they could help me. Pete had the manufacturer named and a replacement part ready to go in under 30 seconds. WOW. You guys have earned my respect and I will be back for all my plumbing needs.

Much appreciation to this place. They solved a problem that the other three places couldn't. Not only that--I didn't have to explain it here more than once. On top of that, the person helping me here took time to explain his ingenious methodology to a new employee. I will certainly come here first when the next problem arises, knowing their stock is superior to anywhere else and how well they mentor their staff.

Walked in with a puzzle of shower parts that the big box stores had referred me to Kenco. The clerk behind the counter was super knowledgeable, immediately ID'd that I had a Frankenstein, knew exactly what I needed to replace it, and HAD ALL THE PARTS IN STOCK! I would have saved myself 3hours of running around if I had just gone here first.

The hot water has been leaking in my shower for months and it recently got so bad that I had to start turning the hot water off from the water heater itself to make it stop running. The valve/cartridge that I needed to replace was not an easy part to find. I took it to Kenco and Pete took it apart and saw that the rubber seat had a gash in it, so he replaced the seat itself. I just put it back in the shower piping and turned on the hot water. NO MORE LEAK! Pete is my hero! Super friendly and knowledgeable!

There is a gentleman that works behind the counter. He is the most unhelpful person. I would hope that his manager finds this review and requires his employees to wear name tags. I would love to have included his name. I hope he does find a job that better suits him. To whowever owns or is responsible at this store please respond and I would be glad to share my full experience and point out the employee who is too important to help your customers. Thanks in advance!

I've been a customer of Kenco for 13 years and really loved the service until my last visit. Be careful what you bring in to show them for replacing parts because I was told a replacement wouldn't work for an AC line and that an entire replacement of the line was necessary. Taking the advice costed a $100 visit in charges when the plumber came out and replaced the $3 part like I was planning to. When I addressed this with the Manager Joe he was unapologetic and insisting his advice was good even though it turned out incorrect. Now I'm replacing the whole system and not ever going back to Kenco, in addition to letting everyone I know about this. If only he had been a little nicer, but hey, he's the boss right?

I got what I needed here at Kenco Plumbing, this was after visiting 3 other plumbing supply stores based on distance from the job site I was on. Super helpful and knowable staff.

This review is for the Kenco plumbing service, unrelated to retail sales. Tub/shower valve replacement job was the worst customer experience I've ever had. I took off work to meet the plumber at my house five times once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two separate days. The joint pictured below was still inside my wall, as well as a second completely separate leaky joint. I couldn't afford to keep taking off work for Joe to practice his plumbing, so I watched a few YouTube videos, dropped $120 at Lowe's, and did it myself. Bear in mind, all of this was only possible because I had cut my own hole in drywall to inspect the work; otherwise Joe's solder joints would still be leaking in my wall today, causing all kinds of more permanent and expensive damage! Went to the Kenco owner, Ray, several months later with this story and the pictured sample of Joe's work in hand. Ray disavowed all responsibility to right the situation since I had taken the faulty joint out myself, and felt no need to refund a single penny. So, if you are considering a Kenco plumbing service job, make sure you have 1 your own hole in the wall to inspect the joint after the plumber leaves, 2 a free schedule with no competing responsibilities, 3 the skills to do it yourself, and 4 the budget to mend their errors without any support from Kenco ownership/management. Or, you know, you could use someone else. I know I will next time.