JTB

I went here to buy my JR pass for my Japan trip. The staff was really friendly and answered all my questions. They also gave me a few handouts with useful information on where to collect my pass once I arrive in Japan. The office is in the basement of the l Fairmont Hotel; just follow the signs once you're in the lobby.

Helpful staff when I picked up my Japan Rail pass. They made sure that I understood how to use the pass and it's limitations.

Nice staff. Super friendly and explained everything thoroughly.

Friendly and quick service. Received our Ghibli museum passes without hassle.

Excellent service, location was a bit hard to find. I didn't know the Fairmont had stores underneath the building. It wasnt specify on the website. But once there, they were very helpful with what I needed.

Excellent service, friendly staff, would definitely go there again!

Staff were helpful in preparing our exchange orders for the Japan Rail Passes. At JR Shinjuku Station, we exchanged the orders to obtain our JR Rail Passes and reserved our seats on the Shin Kansen Hikari to and from Osaka. JTB website also provided a discount for Ninja Pocket Wifi rental.

Excellent service but travel package insurance is very expensive comparing to CIBC.

Very friendly people