JSP Plumbing & Heating, Inc.

To say I'm satisfied is an understatement. This company is the epitome of customer service, start to finish. First, I was very impressed that I received a call back the next day after submitting a contact form online (most companies are not that quick). Carly, the dispatcher/scheduler was prompt, and courteous, explaining all of my questions and getting me on the schedule the next day. I received both a text and an email when the technician was on his way (this was a great touch). When Jon Nix (the plumbing technician) arrived, I was immediately impressed with him and the customer service. Jon was able to quickly diagnose the issue (it was a leaky pipe that had some unique complications) and provide different repair options and pricing. Jon quickly set to work and was a complete professional throughout the repair. He did a fantastic job, and the end result was both functional and aesthetically pleasing (compared to the cluster of piping that was pre-existing). He explained what he had done, cleaned up the workspace, and even emptied the bucket that was catching the drips. It was little touches like this that made me feel valued and that he was caring for the space. Jon was amazing, and when I have work done by JSP in the future, I hope to get Jon again!! JSP exudes professionalism at every turn. They show up in clearly marked vans complete with everything you could possibly need (and, may I note, a van that was remarkably clean and organized that I saw as Jon unloaded), introduce themselves, log everything on a computer (digital signatures, work order, parts, estimate, etc.), uniforms that are clean, and very friendly, outgoing, and customer-centric. For future plumbing work, I will definitely be calling them again! Thanks JSP!
8 years ago (31-08-2017)

I am so glad I found JSP. Jason and Brandon were thorough, professional, and informative. We are happy with the pricing and service plan we chose. I also like that I got a text and email reminder and a quick bio of the person coming. Thank you!
8 years ago (10-11-2017)

I just had a very good conversation with John Parker and Steve. From the text messages as a reminder, a short call to ask if I needed anything and then a great visit at the house. They knew about all the systems in the house and truly gave an honest estimate. I would highly recommend these guys.
8 years ago (03-10-2017)

JSP was a pleasure to deal with from beginning to end. Everyone we dealt with was professional and courteous. My wife and I bought a fixer upper and needed a new furnace installed during the renovation. Called JSP and Steve came out to see the house the same day. Once the work was scheduled, Travis and his crew had the new furnace installed in less than 2 days and worked with me to install leads to a future project. Definitely would recommend them to anyone looking for a plumber.
8 years ago (30-08-2017)

Paul was awesome. He was prompt, professional and never waivered during the not so pleasant job involving my septic system. The communication from Mike and Carly was top notch. Thanks so much. Highly recommend Paul & JSP!
8 years ago (10-11-2017)