JCPenney

The sales staff where very helpful & courteous. The store did not have the size I needed. So she went to the computer and brought up what I needed and we ordered it right then and there paid for it and free shipping right to the store. They had a good selection still of summer clothing 80% off awesome deals I need it out two extra tall for my husband and they had a really nice selection and a very nice set of tennis shoes I bought for him like the store. 👍😀
8 years ago (23-10-2017)

Not Happy. So the shopping experience and store selections, itself, is wonderful. Great in store sales. The staff were even quite friendly. Hence why I'm giving the store more than 1 star. Now for the deal breaker. My cashier was so distracted checking out my order because I had an item that wasn't in the computer system yet, and she was setting up a credit account for me simultaneously. Bagging happens behind the counter during this time. Long story short, gave me only 1 of my 2 bags. I did not realize this until I returned home. So, when I realize the cashier mistakenly did not give me one of my bags, I promptly called the store to advise. I was eventually forwarded to a manager to discuss. I was told "there is nothing they can do" after they "checked behind each of the counters". It took a bit of questioning for the manager to eventually say she can have the "Loss prevention" cameras reviewed (but never did bother asking details re: time of check out, so I'm less than confident that she actually will follow up). If I took the bag from the store with me and misplaced it, well, the loss is on me. I left the cash register having paid for merchandise that was not given to me, but am led to believe it's my loss. Very poor customer service. JC Penny, I WILL NOT be a return customer.
8 years ago (30-11-2017)

Friendly service quality, I just luv shopping here.
8 years ago (03-12-2017)

My favorite place to shop. Great staff.
8 years ago (19-11-2017)

It's time to retire the old mean and rude lady in your customer service department. I needed to return an item that I no longer had the packing slip to and she told me I couldn't which was false I called JC Penney head quarters to make sure. Then my daughter picked up a candy and shook it (like a 4 year old would) the package broke and it went all over the floor. She told her she needed to pick it up and told me I needed to pay for that. I understand you break it you bought it but this was something that could have been sent back to the distributor for defective packaging. So not only did I get denied a return that she could of easily looked up I had to pay for candy that went in the trash. I will make the trip to Chesterfield today to return my item and will never shop at P.H. JC Penney again until that old woman no longer works there.
8 years ago (08-06-2017)