J. Muro Plumbing & Heating

We moved into the area in 2015 after purchasing our cottage. Joe's team open's and closes cottage routinely every year since then. Needed their help for emergency repairs and they were right there with quality work crew getting us back up and running. Awesome contractor to work with. Reasonable pricing and reliable, knowledgeable work force. Thanks Joe, Ralph and rest of the team!
8 years ago (01-05-2018)

Tough to give an accurate review. The plumbers that came were fantastic and really knew their trade. Estimator arrived first then called and was able to fit us in. Work was replacement of old shower drain and trap. A tricky job but they did great work. My issue and why I gave 2 stars is the billing. I recorded the service call at 3hrs and was billed 4. When I spoke with owner (Joe) via mail he explained I was also paying for the local travel time (5km in-town) and that added 1hour, which doesn't make sense or add up. Especially since I'd used Muro in the past for furnace service and was not charged for the 5km drive to and from my house. Joe also explained that he "didn't charge me" for the estimate...despite that being advertised as free on their website. Estimator took 10mins to look at pipes. At $115 per hour I was essentially overcharged and I've never heard of someone charging me travel time especially locally. Good work, great plumbers but the owner's billing practices are somewhat questionable. Be sure to get everything in writing in advance and ask about whether you will pay travel time of employee. Update: After some discussion with the owner he agreed to reduce the travel time by 1/2 (to 30mins), so this was deducted form my bill. A decent gesture in the end but this required my persistence. Repair continues to hold.
8 years ago (09-04-2018)