Ireland Bank

Worst customer service ever, paid my mortgage off early, I was sent a letter saying a fee of £200 was outstanding, on the letter is said they would consider writing it off if I phoned up, an hour on the phone and no answer and got cut off normal for this bank every time I’ve tried to phone started an online chat asking if it was possible to write it off as said about in the letter, told no and they would pass the debit to a collector and it would effect my credit rating!! I told them this attitude was unbelievable considering the letter I was sent previously and had 9 months left to pay off the mortgage anyway, could I they get a manager to speak to me, no reply for 2 weeks! Prompted them again to be told it’s a Standard response and I’ve just basically got to accept their bad procedures and practices!!

This is without a doubt the worst bank I have ever dealt with. Customer service is abysmal, assuming you can even get through to them. Their staff do not follow through on their promises and I am beginning to think that they deliberately lie just to get rid of you. Avoid like the plague!!

Try changing my address in June 2022 I had a barrel numbered house,so moving next door...no.no.they send post to old house many calls to change nothing happens ...same goes for them using my mobile phone for proof of use....nothing....

Absolute s**t show. Applied for a debt consolidation loan so as to pay off loan and credit cards and save myself some money to help towards increasing bills. BOI quoted me 3% APR with a 95% chance of approval. Went through thre process, which was a ball ache in itself since the form application didn't recognise my email address as being valid. After getting through that after 10 minutes of trying, the loan went through in principle, only for it to have jumped to 9.9% APR!! Meaning that my monthly repayments would have worked out £1 cheaper that what am currently paying! Fuming, I phoned them up to cancel the loan, only to fail security checks not once, not twice but 3 bloody times! Whys this you ask? Because they amalgamated my old and new address during the loan application. I only found this out once my parents told me a loan application in my name had been sent to them. Marvelous. So not only did BOI give an unrealistic loan quote initially, they hashed the process and shafted any opportunity I now have of applying for credit for next 6 months, right before Christmas! Lovely! If I could have left zero stars, I would have! You complete bunch of inept c**k wombles.

Worst bank experience ever. Hours of waiting to get through customer service, they close before finishing the issue. Always needing multiple calls before reaching a resolution. Truly recommend looking for another bank.

If it was possible I would rate with 0 stars! Absolutely disgraceful service. We have had to ring multiple times a day for 3 weeks to get our formal mortgage sent to our solicitors. Which we still have not had sent! Each time we are told it will be sent within 24 hours, which never arises, we then call again to be told we are back in the queue for our query to be answered within 24 hours which again is never fulfilled. The service is run by complete amateurs who are clueless, unhelpful and continue to lie about what they are actually doing. DO NOT USE THIS BANK!

Avoid this bank like the plague...anything above a 1 star review is fake. Slowest response time to Admin I have ever experienced. Customer service terrible with call operators pretending they can't hear you and hanging up. Not able to complete even basic tasks within a sensible time frame e.g over two weeks to confirm a letter signatory received still waiting.

Applied for a mortgage with my partner and got rejected because I haven't been on the electoral roll AT THE SAME address in two years. We fulfilled all requirements, good credit, etc and this sounds like an excuse for rejection as they can't handle extra demand. Really disappointing and will not be considering banking products from this bank in the future.

Avoid this failure of a bank unless you're looking for stress and poor customer service! Two hour wait on the phone then they hang up before even saying hello! Ive called several times over several days been left for several hours and still not spoken to a soul. No response to emails either. Avoid Avoid, avoid.

Impossible to get through - I have been trying to make a change to my mortgage for over a week now. Each time it's extremely long waits, and so far I have had no success in getting through. Today I've been waiting on the phone for well over an hour. Still no luck - music still ongoing.