Interlude Spa Dartmouth

If I could give this business no stars I would. It all started 2 years ago when I (who lives in Toronto) bought my mother (who lives in NS) a spa massage online from Interlude spa. I called them immediately after purchasing online to give them my mothers information and let them know she would be coming in. The receptionist on the phone told me that the massage would stay on file until it was used and never expired. Fast forward to 2 years later when my mother, who was ill the last 2 years, wants to use the massage I've purchased for her. Now, somehow, she's not in their system despite their promise that " she can come in and it doesn't expire." I call visa to get proof that I spent 106$ online at Interlude Spa and along with that information as well as a check in their system to see if anyone under my mothers name had utilized any appointments in the last 2 years (which showed she hadn't). The manager tells me that there is nothing they can do because the massage I bought was given in the form of a plastic gift card. I never received a gift card, my mother never received a gift card....to reiterate again, I was told by the receptionist with my initial purchase that all my mother had to do was come in as they had payment information in their system. It's a shame that a business can not own up to their mistakes and takes advantage of clients who could have been returning clients. They route the decided to take by scanning myself out of my money is not a lose for my 106$ but a lose for their reputation. Good luck with that outlook... in the meantime I'm taking my business elsewhere.
7 years ago (15-12-2017)

Full points for my stylist there, Ella, who is talented and super personable. Great atmosphere indeed! I haven’t tried many of the other services there but I think I will!
7 years ago (28-12-2017)

The staff are friendly and professional. RMTs give some of the best massages
7 years ago (05-03-2018)

Couples massage. Great experience. Knowledgeable staff. Very professional.
8 years ago (24-09-2017)

Received various treatments at this spa - facials, manicures, massages and more. Talented staff and fantastic customer service. They truly care about their clients.
8 years ago (26-07-2017)