Impressions Hair & Esthetics

Yesterday, I took my younger sister for a walk-in haircut. I had done some prior research on Vernon’s hair salons, and Impressions seemed to be a relatively inexpensive, yet elegant choice. We parked right outside of their store, in front of a sign marked ‘Impressions.’ We got out of the car, and didn’t even have time to shut our doors before a woman came marching up to us and pointed at the parking sign (labelled with ‘Impressions’), then rudely told us to “move [our] car to a sign marked with Ratio.” She then began to berate us for having the audacity to park in their parking spot. There wasn’t even time to explain our true intentions before another woman came storming out of the store to give an even ruder spiel than had the first woman. The two then began to laugh hysterically together and praise one another for having verbally harassed us, as if they had just done some wonderful deed. Even if I hadn’t been a client of theirs, and had simply parked in their reserved spot accidentally, what kind of a person would address another human in such a spiteful manner? I was too shocked to even form a response, so I promptly removed my young sister and myself from the hateful situation. I understand that Impressions must be in a difficult position with such a wonderfully successful and popular company, Ratio Coffee and Pastry, as their next-door neighbour, but there is a right and a wrong way to treat not only potential clients, but also other human beings. Their company motto is “Great Impressions begin here!” They are very, very wrong.
7 years ago (24-06-2017)

Have been coming to Impressions for years. The girls are the BEST, friendly, informative and professional.
7 years ago (06-10-2017)

Have always had excellent service and amazing hair colours done
7 years ago (17-09-2017)