Hudson's Bay

Hudsons bay elsewhere is great but this one is a disappointed! The first time we were there, there was still 35 minutes for the store to close and a gentleman working at the store came and told everyone to leave and said they had shut all the doors except one on another floor. That was such an inconvenience. The second time the store was supposed to shut at 6pm and I needed to pick up something. I travelled 1.5 hours to get there and reached at 5pm and just then another man working at the store came and locked the door before we got in and said they were closing and had forgotten to update the store timings online. Pathetic customer service. Inconsiderate people working at this store. Never going back. And I suggest you choose another one too :

The Bay is fantastic. Always good sales and lots of product. I read one woman on here complaining that she got a $25 discount because of an alert employee. You got the discount and complained. If you didn't get the discount you would have complained that The Bay didn't let you know about it. That's where we are at. One of the worlds oldest companies has seen everything now.

I came with my friends here to buy perfume. I was at the origin shop trying some scrubs and lotion. There was barely any lotion left in the bottle so without realizing I opened the bottle and tried to put lotion on my hands that way. Samira a worker comes up and starts talking really rudely to me and I explain to her I didn’t realize that it was unhygienic of me to do that and apologized to her twice. Yet she still goes around to her other employees and loudly speaking of the event and made me feel very uncomfortable. Never coming again…

I've had very great shopping experiences overall at the Bay. The most impressive one happened on the Black Friday in 2022. The Shoes department was super busy in the later afternoon, but all staff members were welcoming and attentive to customers' needs. I was looking for a pair of UGG winter boots size 9 for my sister, but there was only size 8 in store then. The supervisor Sharmin asked one cashier to help me to do an online order after she found size 9 there. The cashier tried 3 times with Sharmin's support, but no luck to complete the transaction. There was a long queue after me, so I felt very sorry for taking so much time from them. Sharmin patiently asked me to come next Monday, so she would order online again and keep all discounts for my purchase. Therefore, I got the great deal on Cyber Monday. I was so grateful for the outstanding customer services and consideration of Sharmin and her team. I would like to keep shopping at the Bay due both quality products and extraordinary services. Thank you Sharmin and your team!

I liked the summer collection they have now due to bay day with nice discounts. If you are around Stephen Avenue then this is a must visit. If you really want to go for shopping then you can't exit without buying something as it's tempting to find so many options here.

I was there at around 4:30ish PM today March 14, 2023 and I really had a very bad experience with a sales person named Samira Rafizada. I'm not sure if she told me her name right but she is a woman with a crooked teethI don't mean to be rude describing her but I want to make sure that I refer to the right person who I want to complain and she's wearing eyeglasses and she was stationed at Clinique. I have always been a Clinique user for so many years and it was my first time to be treated in a bad way by a sales person. She was so rude and mean and very condescending! Clinique advertised to ask for 10-day sample and all I was asking was if she could add a little bit more of the sample as the amount given to me is not even enough for a full coverage yet but she could have said it nicely that she can't give more because it's what she have but the way she answered was so rude and mean and that's not how you treat your customers and to think she works for customer service. If she's not happy working there, she should leave as she is ruining the company and the brand she works for. I have witnesses on how she has showed her nasty attitude. And I asked nicely for a make up remover and she answered, "I only have 2 hands so if you could wait" That's not how you answer your customer, instead she could have said, "let me finish this then I'll give you a make up remover after". This woman should be reprimanded as she doesn't have the value and skills of a true customer service and she could have been like that with other customers as well. I have so much to say but my emotions are so full right now because I know that I wasn't really treated well and right. I'm very dissatisfied!!! Watch out and don't go to Hudson Bay Clinique downtown Calgary as the woman named Samira who works there has a very poor customer service skills!!!

My wife went to this salon to dye her hair in purple, but she got a combination of orange, brown, golden, red and a bit of purple back although Genet, the novice associate, dyed my wife's hair twice. The next day we figured out that my wife's shirt has a big color spot on the collar as well. We reported the damages to the associates in charge the following day, and the only response we got back was ignorance. We do not recommend using this salon at all!!!

Very upset with my experience. I waited in line to try and return an item with my gift receipt after 20 min they said sorry there’s nothing we can do as our system cannot recognize we can only do something if you have the original receipt. What is the point of a gift receipt if they can’t even except it because there is an error on their end. The manager tried to pass off that he couldn’t do anything because I had probably bought it on sale and now it’s full price when actually it was the other way around.I felt really uncomfortable with how pushy he was being and making me feel as if it was my fault and that I was trying to scam the bay. I contacted Hudson’s bay twice and they said they would contact me back with a solution but never did. I am very upset as I have been shopping at the bay for as long as I can remember.

Harvey from the men’s clothing section was extremely knowledgeable and pleasant. Find him if you need help with men suits/pants/dress shirts! He provided us with helpful suggestions during our shopping experience!

Here, collection is so amazing for girls and boys both. You will find pretty fantastic offers too on winter jackets as well as summer fashion. Thermal and west are also in many varieties. Sales associates are also very cooperative and kind. But they do not provide clothe bag for winter Jacket, so I suggest you to take one with you, they charge for clothe bag another 10 dollars so it's not worthy, don't forget to take bag with your because winter jackets are some what heavy for Plastic bags!!!