Holiday Inn Express & Suites Evanston

Really like that the staff who were professional and friendly. Especially Cindy who accommodated us with an early check-in and changed our room to ground floor😊. Not only that but made fresh coffee but also baked some cookies. The breakfast was what you expect, yummy, hot, kept fresh. Room was clean. The right combo for a long driving trip.
7 years ago (24-08-2017)

I made a reservation at this hotel because it is supposed to be pet friendly. When I arrived at 1am after a 14-hour drive, I was told my dog (a very old, calm Alaskan Eskimo) could not stay in the room because the room was, in fact, a suite, which means it had two queen beds and a pull out sofa. I verified that it was not a "clean" room set aside for allergy sufferers. There were no other pet friendly rooms available in the hotel or in any other hotel in town. I was told by both the desk representative and the general manager that an acceptable solution was for me to sleep in my car in the parking lot, which I have done. I drive a small sedan with bucket seats. I am furious. The desk clerk has offered me a Starbucks coffee card to help improve my satisfaction. What a joke.
7 years ago (29-06-2017)

We wanted to get a room here on September 3, 2017. I had seen a rate of $87 on this website. We asked if we could get that rate at the front desk or if we needed to book online to get it. The desk clerk literally laughed at us and said if we could book it for that online to go ahead and do it. I double checked to make sure I was right. We stayed at the motel next door. I will be reporting this to Holiday Inn Express directly.
7 years ago (04-09-2017)

This hotel was convenient and the customer service was great. My 6 yr old LOVED the kid suite with bunk beds. The pool was also a nice perk to have when traveling with kids. HOWEVER, it would have been nice if the kid channels hadn't been relegated to pay-per-view. PBS Kids for $2.99 an episode? No, thanks...but try explaining that to 2 youngsters. That was the only negative thing.
8 years ago (14-06-2017)

Clean and well-maintained pool area. Room was clean with great beds and linens, but some wear and tear is evident. TV does not have a guide with current program listings, just a list of stations. Hallways smelled strongly of cleaning solution. Breakfast was par, and the breakfast room was very small and cramped. Service friendly. Dogs are $25 a night.
7 years ago (26-07-2017)