Holiday Inn Express & Suites Ames

I stayed for 2 weeks. The staff was great. Very courteous and friendly. The entire area was clean including the room done daily. Breakfast was delicious and ready by 6. Pool was closed for a few days. Didn't like that traffic used the parking lot to get to the gas station next door. Some of the cars drive too fast so you need to be alert. Otherwise I had a great stay.
9 years ago (21-10-2017)

The bed is soft and nice but the environment is super loud. I can hear all the other rooms combined. The b.f included so it's always good but not much of variety, It's still o.k thou. I asked to extend my stay by few extra nights and the operator in the front desk raised my price by 60%. It was so strange but after discussion with the manager she fixed this mistake and gave me extra points for that. But still if I wouldn't noticed I would have paid about 400$ more for nothing.
9 years ago (21-11-2017)

First thing I noticed walking into the room was a big spider on the wall. I trapped it under a cup and left a warning note for housekeeping. Second thing I noticed walking into the room was the hot, stuffy, musty smell. The bed, pillow and sheets were clean and comfortable. I had a meeting at 8:30am so I hit the restaurant up around 7am and ordered food. Not sure what the problem was but 45 minutes later they still hadn't delivered our food. Ended up having to walk out hungry to ensure I made my meeting on time. Pretty disappointing stay...
9 years ago (09-06-2017)

Super friendly and accomodating staff quickly changed my stay into a 5 star experience. My desk had a chair that was too short and uncomfortable. The lever appeared to not be working properly. Sheila was concerned that a chair from another room could have the same issue, so Ame brought up a chair from the boardroom and stayed to make sure it worked for me. Well above and beyond expectations!
9 years ago (25-08-2017)

Location is right off of I35, great service and above standard rooms, breakfast is a bit lacking but it is free
9 years ago (19-10-2017)