Holiday Inn Big Rapids

Stayed overnight for work on the 4th floor. Lobby was bright and updated. Eden at the desk was so friendly and made check in quick and painless. The halls and room were outdated but still very clean and everything in the room was functional. The guest rooms were also very large and the water pressure and temperature were great! Overall a pleasant stay, I can't wait to stay again after renovations are complete!

Room smelled musty and moldy. Staff was great. One elevator is still broken. Overall in pretty rough shape. Some furniture in the room was recently updated. Breakfast also pretty poor. I do not recommend.

Would have been all five stars, but the carpets in the elevator are pretty nasty. Jennifer, Eden, and Mikayla were all great at the front desk. The rooms were clean and comfortable. Very disappointed that the restaurant was closed though. I Breakfast was good and selection in the hotel monibstore was good.

Unfortunately the parking lot and rooms are in rough shape as well as the pool area. We had a lot of issues with the door to our room. Workout room not a center a couple exercise machines. Not what it looks like from pictures. The restaurant is closed and the concessions area is very limited. We stayed in a king suite the furniture and the walls were very damaged. The bed was super firm. Unfortunately not worth the $169 for one night. Sorry pictures should be updated.

Something nice I can say about this hotel is that the staff is wonderful. Specifically Eden, the person on the desk in the evening was delightful and helpful.nHowever, this property is shabby and smelly with a broken down parking lot, broken elevators, moldy foul smelling rooms, and actual bedbugs.nTo be fair, the staff was very professional when I brought the bedbugs to their attention. The blame does not lie with the hourly workers or the management, but with the owners who are derelict in investing in the upkeep of the facility.