Heritage Fine Drycleaning

I've been getting my suits dry cleaned here for the last 10 years, and they've always done a great job. Would highly recommend them.
8 years ago (25-10-2017)

I brought in a large alterations job for a bunch of uniforms. The work was done well and finished early for a good price. Pleasant to deal with the seamstress and the staff who were very accommodating.
8 years ago (13-05-2017)

Fast and friendly. Good quality at good price.
8 years ago (04-04-2017)

If I could give them zero stars I would. I DO NOT recommend this place. Rude customer service, sky high prices, and weren't done when they said they'd be done. I sent in two garments to be dry cleaned and went to pick them up three days after they said they would to be done but they weren't. They said that it would take another week to be finished which is ridiculous with the amount of money they charge (even with a "good" discount). I expressed my frustration because I was on a time crunch and they should've called me if there was any complications with getting the two items done in the time they quoted me. I was not okay with them taking an extra week because they have already had them for more than a week and so asked Sophia to give me a better deal. She was quite rude about telling me that she could not give me a better discount saying she already did but then she should have the items done on time. She said would try to get the items done today. Great, right? No. When I went to pay it was going to be $20 more than what she quoted me when I dropped it off which I was not okay, especially because of the circumstances...and how rude she was. I told her that them not being done on time and for how much she charges was not okay. She then stormed into the back and got my items, poorly cleaned, and was rudely yapping at me about how she was giving me a deal from the beginning blah, blah, blah.. Even though you are giving someone a deal does not mean you can skimp out of the quality of your work and customer service. Poorly handled Sophia, poorly handled. I DO NOT recommend this place to anyone. If you're going to charge an arm and a leg for dry cleaning you should at least get your work done on time (or even call the customer if you can't) and provide good customer service. It takes a lot of me to get upset or frustrated (i'm a pretty reasonable person) but Sophia was way out of line rude and I will never return. Avoid this dry cleaners!!!
9 years ago (09-05-2016)

Poor rude customer service and overpriced. The few times I went my items were not ready.
9 years ago (09-05-2016)