HealthPartners Riverway Clinic Anoka

I was here today with my son, the RN however was kind and helpful, as my son 10 months old have been having fever they needed to get urine sample, I went there just to drop off the sample and the front desk lady was really rude, her actitud was mean, I explained why I was there, my kids were in the car one of them sick and I needed to do this fast and she denied to help me if I didn't have the insurance card and my ID she couldn't help me at all, even she didn't tried. When I called to make the complain the lady in the phone was not bothered by my experience and she defended the front desk lady behavior. This situation was really inconvenient. This is not the only time has happened to me the rudennes of this peopple, specially that lady are mean and not good customer service. This behavior is not acceptable at all. Planning to look for different clinic for sure.
7 years ago (19-03-2018)

The care I received today by Dr Patel was very dissatisfing. He lacks listening to his patients. One cannot dream up symptoms that my entire family is aware of. I recently switched primaries due to Dr Lee going into semi retirement. I certainly miss the care received by Dr Lee and will be looking for another Doctor. I'm open to suggestions. I like the clinic and location.
7 years ago (29-11-2017)

If I was rating my child's Dr I would give this a 5 star rating Dr keplinger is amazing and if it was not for her working there we would find a new clinic. The support staff is the problem, the front desk is horribly rude, thought maybe it was just a bad day the 1st time but over the last year I have realized they are just rude people who take no pride in their jobs and don't seem to realize they are the 1st person we encounter and their attitude reflects the rest of the company. I would have given them 0 stars but I gave a 2 for how amazing the Dr is.
7 years ago (29-11-2017)

I have loved all interactions I've had here with my doctor but my experience with the lab tech today was not a good one. I had an appointment for labs today to be done from another doctor of mine that doesn't have a lab. This was my first experience with blood tests here. The order said to fast and I did. When I went back the technician used a very large gauge needle, I'm guessing at least 18 G, even after comenting that my veins were small. She mentioned my veins were "bouncing" when palpitating for one because I hadn't had enough water. She then tried to insert the needle and missed. Instead of removing the needle, she then dug around for my vein. It was extremely painful. When she did get a slow blood flow, she commented again on my lack of water. The first comment I brushed off, the second I found unprofessional. She should have removed the needle and used a different vein, or the other arm, that she could hit the first time. Then she'd have better bloodflow. My guess is she was still deeper than the vein and getting residual bleeding from my knowledge. Nothing to do with water intake (plus, I was fasting). While collecting the vials, she was pushing down so hard on my arm that she was leaving a mark and pain, stating she didn't want to stress the vein. Although she already had by digging around. By the end my arm was in extreme pain. She cleaned the arm well after, but didn't even show me back to the lobby. I had to guess where to go. By the time I arrived home (about 30 minutes) my arm was immobile from pain. When I took the tape off I found swelling the size of a golf ball at the site. Now, 5 hours later after ibuprofen and ice/heat alternative every 20 minutes, I can move my arm and the swelling has lessened, but still have pain. I have had over 10 blood draws the past year for various reasons with 4 different doctors, and never had this much pain. I also never have had a problem with blood moving too slow. Additionally, there has never been such a large gauge needle used, as all have commented on my small veins and used a "butterfly needle" with quick release. The 5 minutes it took this lab tech to get 3 vials is the same amount of time I've had 12 taken before. I've never felt nauseous or in pain during a blood draw before, but had the entire time here. Nothing to do with the fasting, as I have done this many times before. I also have never had this lingering swelling and pain. All in all, I'll give the lab techs one more chance, but hope I don't get the same one again. She clearly needs more training. 2 stars because my doctor is great (5 star quality), but this lab tech would get 0.
7 years ago (26-01-2018)

So I received a call from a nurse today, called back someone answered and her demeanor was rude! I asked her to change her tone and she hung the phone up on me! I called back and she kept hanging up on me! I'm suppose to talk to a nurse name Lindsey! So now I will be contacting the state and report this unprofessional customer service! This is a health facility! Not DHS! Unexceptable
7 years ago (10-10-2017)