Guess Canada

My first time at this store. The staff was helpful. Asked right away. If I needed any help...As I didn't want to be quick to choose. Take your time look around. When i seemed undecided. I felt comfortable.... Not rushed at all

I usually enjoy shopping at Guess. But I don't think I'll be going back to this location anytime soon. My husband picked out a shirt he liked, on the table right above it was a sign, buy 1 get one 50 percent off. However, when we took them to the checkout, it was a different story. Apparently they meant for a pair of Jeans, also on the table, but no where near the sign. All I got out of the supervisor was, I can see how this seems misleading?? I took a picture but I can't seem to add it to my review...how convenient

I love love this store! The staff make it worth returning and even just window shopping! Jordan was amazing ! Answered all my questions and greeted me with an eye smile ! Matt has helped me over and over and over again with sizing questions and helping reach clothing products I cannot reach! With out complaint he always goes above and beyond with his customer service !! I will always go to this store for my clothing ! I appreciate the quality and price of there products ! Thank you guys ! Your the best ! Super satisfied customer !

Guess is my favorite brand, but on boxing day, this store decided to keep people in cold and then said to the people in the queue, to leave they can't wait. People were coming out of the store, almost more than 50 people came out of the store but they didn't let anyone go in. On being asked to the manager, they said we will let you in once enough people go out, not considering how cold is outside. The store was just trying to attract more people by queuing up outside thinking that people will see a bigger queue and they can get more sale.

My wife purchased 2 handbags. They billed one handbag twice and didn't bill the lower priced handbag. We need to visit the store again driving an hour to get it corrected.

I used to always go to the guess store in Ottawa before they closed or St-Sauveur but yesterday I decided to go in Kanata and I was actually very disapointed with the customer service from the moment i got inside the store to the last moment at the cash.. Like i spend almost $400 and these kids who works inside that store sees you as money aign when you get in and they dont care about you i dont know the atmosphere is not what i was expecting down to earth people present there and nice with their customers. Unprofessional and i will not visit this location again. I do not recommend

OMG, I can't believe I didn't get this young lady's name but absolutely top notch service!! Patient and helpful beyond measure.

This was hands down the best customer service I’ve ever received. From start to finish the experience was unmatched. You’re welcomed at the door with a smile and they help you find exactly what you’re looking for and if you don’t know they have great recommendations specific to you. The store manager helped me herself find items and they even gave me 15% off my first purchase for signing up for a membership. Can’t recommend this location enough.

i have had some great experiences at this store. The staff members i interacted with were all very kind and helped me find exactly what i was looking for. They have so much knowledge on all the product i could tell they were passionate about it. So many choices and variety.

Putting false advertisement… had a sign stating 25% off the entire wall, but when taking an item to the cash, they would say “oh no, this is not part of that wall” and charge you full price. Rude manager that didn’t care about good customer service.