Gucci at Holt

We visited this store because me and my friends wanted to purchase a purse. Tyler helped us he was very friendly and knowledgeable about GUCCI products! I asked if its ok to try and fit my phone on one of the purses and he said that he wants to make sure that we would enjoy our purchase so he did let me. I also asked if its ok that my friend try on a belt. My friend ended up trying on 3 belts! He was very patient in answering all of our questions and it never bothered him that we were throwing him so many questions all at the same time. Ended up buying one purse and a belt! We enjoyed our conversations and laughs with Tyler. It was truly a great shopping experience!!!

Tyler Thornhill at the Holt Renfrew Gucci was an absolute pleasure to meet. He was so kind and we just vibed. He was knowledgeable with zero sales pressure. Great experience and I love my new belt!!!

Don’t shop at the Calgary location, waste of time. Terrible service, staff are always on their phones don’t pay attention if there’s a customer in the boutique. THE WORST IS THE MANGER I THINK SHE GOES BY THE NAME BARBRA WHITE, RUDE, ARROGANT, RACIST.

Super nice, friendly staff. They didn’t have the exact product that I wanted but still worked for something else I bought.

WORST CUSTOMER SERVICE EVER. NEXT LEVEL ARROGANCE. RUDEST AND WORST STAFF.

Spoke to a salesperson on phone about an item for Christmas gift. He was so helpful and pleasant and put a few sizes aside for me. Seriously he is a keeper. Wow. Drove to the store today from out of town. The two sales people working were staring at their phones and didn’t seem to notice me for a few minutes. When I rudely interrupted one from her phone eventually products were brought up. Very terse with me. Where was the helpful warm experience I was looking forward to? Honestly I get treated better at Dollarama. I left without any products due to the poor service. I told her I was unhappy with the service and she basically shrugged. My problem I guess…. 1.5 hours of my life I will never get back. Rude treatment was just a bonus.

Easy stop. Staff was knowledgeable and easy to deal with. A belt was purchased and shopping experience was top notch.

I want to give Jackie a 10 stars review .She was so professional. She was so helpful and made sure I got the bag I just loved .Thanks for making calls and taking care of me. I will be back for a few more items.

Very helpful service. I came in looking for a gift for my wife and even though they didnt have the bag she wanted they offered to have it shipped express. I'll definitely be back to this location.

Bought a couple of things many times from here. Great staff & super helpful with deciding on items.