Gray Hawk

They don't seem to know how to contact you when you enquire on their website. And we've called. They just couldn't even seem to put an initial appt together. That should raise red flags right there. We were recommended this company. So far it's been 3 weeks and counting. We are new to the area, and would rather deal with a company that was used and recommended by friends. Sadly no such luck so far. Update: We have taken our business elsewhere. Friends were incredibly embarrassed, and are now questioning their future with this company.

I just drove behind their company vehicle coming into hawkesbury. It's Aug 4th, this was about 7:15 am. They are either a bad driver, or distracted. They could not maintain a consistent speed, and kept riding the white line. Every 30 seconds or so, their passenger side tires would go over the white line. I expect people who drive as part of their job to take it seriously. This driver should smarten up, or stop driving.

Had 2 thermo pump installed, so cool air in the summer and heat in the spring and fall : had excellent service and the technician Eric, did a wonderful job, very polite and professional, cleaned everything before he left, could not tell someone had work at my house. I recommend this company to every one !!

Excellent service! All of my questions answered and I had lots because I know very little about furnaces. Professional and kindness appreciated during a stressful, chilly time

I called Gray Hawk to fix my geothermal unit in July 2013. The technician told me that since Gray Hawk didn't install the unit, I would need to pay up front about $1000 and that the company would refund me when they received the money from Water Furnace. The problem was a freon leak and should be covered under warranty for a unit less than 3 years old. Around the end of August I follow up to see when the money is coming, and they inform me that they have no intention of getting the money from Water Furnace for me. "It takes a lot of time to do" they say, and we didn't install your unit, so you're out of luck. Never mind what the technician told me. Basically, they had gotten paid so they weren't interested in doing any more work in order to get my waranty money for me. Also, in September the freon is empty and needs service again. Do they care? No. They want nothing to do with it. Happy ending to this story is that, while complaining to the regional distributor in Montreal, they give me the name of an excellent outfit 22degres in Ille Perrot. They fix my unit properly which involved replacing the entire heating/cooling coil, all under warranty even though they didn't install the unit, and are even looking into trying to get me the warranty refund that Gray Hawk is too lazy to do for me. Bottom line: Gray Hawk doesn't care about you. Stay away.

The management team followed up on the work done at my place. Dominic was very helpful and professional. They care about the service they deliver and customers satisfaction. Thank you Gray Hawk!

Called for to see if they could source parts for my company but never got a call back