Grand Valley Roofing & Coatings Inc

Reviews, get directions and information for Grand Valley Roofing & Coatings Inc

About

Grand Valley Roofing is a privately-owned, bonded Canadian company providing new, re-roofing and maintenance for residential and commercial owners.

Story

Grand Valley Roofing & Coating is a privately-owned roofing company in Cambridge, Ontario. We offer the latest industry technology and standards along with quality workmanship and service excellence.

Address: 4-1139 Industrial Rd, Cambridge, ON N3H 4W3, Canada

Phone: (519) 650-1231

Website

State: Ontario

County: Waterloo Regional Municipality

City: Cambridge

Zip Code: N3H 4W3

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This is by far the most RUDE + UNPROFESSIONAL company I've ever dealt with!! 

My partner and I had our car parked at a UHAUL Station where Grand Valley Roofers were working on the roof to replace some metal sheets. They obviously didn't produce a very high quality of work because on the same day after they left, one of the metal sheets fell off of the roof and landed on our car hood + bumper - leaving significant damage.

For the first 2 weeks, Grand Valley Roofing completely ignored UHAUL's request to get in touch with them + us, and it wasn't until UHAUL decided to pay us themselves and send Grand Valley Roofing the bill that they finally contacted us. 

The first time we actually spoke to someone from the company, it was a woman named Wendy. The first words out of her mouth were "okay, so here's what you're going to do. Send me an email because you are not getting a single cent from us and we will be deciding how much we will pay to a shop." There was no "Hi, I'm Wendy, I'll be helping you with this." or even a "I'm sorry this happened." At no time was she apologetic for the fact that this even happened! During the entire phone conversation, she kept talking over me and raising her voice when I tried to speak. She hung up on us multiple times, and when I asked to speak to the owners she rudely + repeatedly said "They don't take phone calls or speak to customers. I'm in charge of this business. Anything else?"

She continuously accused us of "trying to screw her over" before she even asked what happened or what our situation was.

It has been almost 6 weeks and we are still dealing with them!!! They are continuously calling our mechanic/body shop and intimidating them trying to lower the price that they are required to pay, to the point where now what GVR is offering won't even cover the cost of fixing our car. 

I have NEVER in my life been treated with such disrespect - by any business or employee - and I will definitely not forget the interaction I had with Wendy. I will continue to tell people + many acquainted business owners my experience with Grand Valley Roofing. 

DO NOT HIRE THIS COMPANY!!!

Advice to the owners: I'm a business owner myself, and your employees Wendy + Debbie are definitely NOT examples of people I would ever allow to project the values + customer service of my business.

 7 years ago (04-04-2018)

‘Impressive’ Roofing Professionals

“We often face questions about roofs, replacement costs etc. and because we have personally used Grand Valley Roofing and Coatings Inc., we feel confident in referring them to our friends and clients. Their attention to detail both in the written estimate and in cleaning up the jobsite was impressive. The work-crew was polite and hard-working…. even though the temperature was well over 90 degrees the day they did our roof. Our roof entailed preparing for a solar installation using traditional asphalt shingles and ice guard and then also a rather large membrane roof replacement on the apartment section of the home. Both jobs were done well and have been no problem for over six years now.”

Mary Ann and Peter Bastin, Sales Representatives, RE/MAX Twin City Brokerage

 8 years ago (25-06-2017)

We hired this company for a complete roof replacement. We had some difficulties with communication from the company, and the uncooperative weather delayed the installation for a while, which caused even more issues. After finally nailing down an installation date, our roof was installed. It looks great, and seems to be holding up well after all the storms we have had this year! The installers did do a bit of damage to our plants, and could have cleaned up better, but all in all we are happy with how it turned out, and would definitely recommend :)

 8 years ago (10-08-2017)

Best in the business

 7 years ago (09-03-2018)

This is a great company to work with!

 8 years ago (03-07-2017)

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