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Grand River Aqua Massage

  1. Brantford
  2. Brant County Spa

Reviews, get directions and information for Grand River Aqua Massage

"Grand Wellness offers a very extensive list of services. They range from Registered Massage Therapy, Aesthetics, and a Yoga studio. We also have Salt Caves, Foot Detoxes, Infrared Sauna and our well known Beer Soak. We offer many forms of Hydrotherapy and Halotherapy. We are now offering Space rental as well.We are located in the old Slingsby factory which was built in 1872. It has been refurbished in a rustic theme however keeping details of the original building . We overlook the Grand River in Brantford, ON. Grand Wellness is located at the intersection of St. Paul Avenue and Grand River Avenue. Our entrance is located to side of the building, with an abundance of parking."
Address: 35 Morrell St, Brantford, ON N3T 4J3, Canada
Phone: (519) 759-5040
State: Ontario
County: Brantford
City: Brantford
Zip Code: N3T 4J3


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Reviews
My mom and I went and we did the salt cave and soak for two. The soak was lovely! I had the harmony soak and my mom got the beer soak. The water temperature was great, the tub fit me just perfectly I'm 5'5 - 165cm, there were various colours of rose petals, and it smells amazing! It's about a 25 minute soak. The salt cave was interesting. Halotherapy is great for detoxing and preventing infections. We did 45 minutes. The chairs are reclining patio chairs. I don't recommend it if you have dry skin or dry air ways nose and/or throat. After 45 minutes, my nose was quite uncomfortable. I think the salt cave would be better to do in the summer as it's 18c in there and can get quite chilly. But they do give you blankets and all the complimentary coffee, tea, apple cider, and cold drinks you could want. They also have beer, wine, and I believe a few cocktails that you can purchase to drink at the spa. They also have a few snacks and knick knacks such as candles, honey, and lip balm you can purchase. Overall a nice spa experience!
My friend and I booked a massage followed by a pedicure. We both packed a small bag so that we could shower and change after our treatments for a ladies lunch. The massage was nice, but the room was a bit too bright for it to be relaxing. The pedicure was very good. The space has a Nordic decor which is quite beautiful. However, I think it is more of a multi space that offers services and not a spa. Usually when you book treatments at a spa you are offered complementary use of pools or steam rooms. When I inquired I was told that all services are an additional price and must have a reservation. I was tempted to try the beer bath but there are no shower facilities or actual change rooms. Instead you must use one of the two bathrooms. Sadly not the spa experience we were looking for.
The massage itself was fantastic. 5/5 experience with Miss Law. The unfortunate part was reception. From when I first came in they didn't ask if I had been there before, it was my first time so I would've liked an idea of what the rest of the spa had to offer. I wasn't offered a refreshment or even told where they were while I waited for my appointment. After the massage, I wasn't even asked if I wished to book a future appointment. Just paid and they told me to have a nice day. Not a good first impression from a business but atleast the massage experience was excellent.
I recently went for a mani/pedi and massage package. The massage was nice, nothing distinctly notable good or bad. The RMT was nice and I appreciated the offer of chit chat or quiet. What is of note is that the benches used for the pedicure seating are incredibly uncomfortable. The seat itself is too narrow and the back rest is 100% vertical. I mentioned it to the staff and they agreed and said the facility was aware as it's a common complaint. The pedicure itself was great but I won't go back and voluntarily sit on that seat again. Something strange happened with my shellac manicure and it started peeling off in sheets within hours. The service desk was wonderful and booked me in for a redo almost immediately. The second one is definitely not peeling but still isn't perfect. The polish lines are uneven and there are odd variations in shellac height. I have had better quality especially for the steep price tag and won't return for this service either.
Tried to email to book massage appointment. Asked if there was availability for a specific day and response was “no sorry.” Was not provided with any alternate dates. Very clear they are not interested in my business so I’ll go elsewhere.
We went here for a beer soak and the salt caves. Never done this before so didn't know what to expect, it was wonderful. All the ladies who work there are great. Would recommend 100%. Will return for sure. Thanks ladies!!!
Would give it zero if possible. Front staff very rude. They made a mistake with my booking then had to re book. I was 30 minutes from going to my appointment. I called to verify the time as I have the booking in an email. I get told that there is no booking for me. So they rebook me for the next day. With in 5 seconds I get a text telling me policy is 50 % charge if I cancel late or 100% charge if I miss appointment. I have no problem with this policy. I call back and ask what discount do I get for there mist appointment booking. I rudely get told it is human error and that I will get nothing. I ask if this is fair. They say they do not care it is company policy. Because I ask a direct question about policy they tell me to calm down or they will not talk to me and hang up. So I tell them I do not want to do business with a company like this. I seem to be now blocked from all emails and phone calls. This is not a professional attitude to have towards your customers.
We got the Salt Cave spa as a gift. It was great. The staff are friendly and very efficient. Check before going since masks are still required as of June 1/22
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