Gold Mountain Travel Services

They are so friendly and willing to help. They even gave me all my options to save me money! I really appreciated their customer service and would reccomend them for anyone headed to China and needing a Visa! They were way more pleasant than our representatives at the passport office! Great place and easy!

Overall I had a pleasant interaction with Gold Mountain Travel. The person working is quite blunt and not very friendly but they got the job done no problem.

Worst services ever. The guy I met was kind of indifferent to my inquires. He had its your problem kind of attitude.

Very kind individuals. Helpful for getting documents required for travel to China.

Very helpful group there got my visa and they sent my passport to me at work very helpful Thanks

This company provides authentication services, which is sometimes a prerequisite for a Chinese visa and also translation services.

Very helpful staff. Could save the long travel to Calgary.

Great people to deal with!

Translated by Google I will not use their service again, and I do not recommend anyone to use their service. I paid $180 for an useless document that they issued and they refused to pay me back or issue me a new document. So, I am a Chinese and I had a property in China that I would need to sell. I didn't have time to travel back so I decided to go to Gold Mountain and issued a Letter of Authorization to authorize my dad to sell the property for me. I called first and the lady called Jessica said they had this type of service. She told me to download a form from their website and send it back to her for her to review. So I did. I could go in for an appointment. So I did. I showed up on time but I had to waited for more than 20 mins. It was fine. I wasn't very happy about it but it was fine. So I met the lawyer who is actually the owner as well, and she looked at my things briefly. And said things will be sent to Calgary and I should hear back from them soon. Soon I got my document. I paid $180 in cash and waited for 2 weeks. Got in couriered back to China for another $50. However, my dad said the document was in a wrong format and asked me whether I can issue the right one again .I was shocked! I emailed this company again right away. I didn't hear anything back. I emailed again the next day. Jessica called me. I explained to her situation that I downloaded this form from their website and filled that in but it wasn't right . She said to me "Different places in China have different requirements regarding the way that the document needs to be issued. It was your responsibility to check with your local organization. And you should know that." Wow... So okay. 1 How am I supposed to know that? Is that a common knowledge? I do not have properties ALL OVER China so I would never know different places needs different documents! 2 Apparently, you are the professional and you have the knowledge. t you think you should let me know? 3 You told me to download the form and fill it in for you to review and I literally followed what I was told to do. Now it's my fault? Then she said "It's definitely not possible to process a refund because we also paid to process your document. Like we sent it to Calgary for you and got it sent back, yada yada." What a great reason, right? The solution that she offered is that "Originally, we will need to charge you $180 again to process it for you again, however, we have sympathy and we can charge you just $100." What a great solution! Told the wrong information to the customer and messed up the document, just charge the customer again and fix the document! Impressive! Brilliant! That is definitely a good way to keep making money! Eventually, I got nothing back but wasted a few weeks and a few hundreds. AVOID THIS PLACE! I will never use their services again and I do not recommend anyone to use their services. Because I have a property to sell in China, but I can’t return to China in the near future, so I plan to go to them to do a real estate notarization and entrust my dad to help me deal with the sale of real estate with full authority. First of all, I called and confirmed with a person named Jessica on the phone that they provided this service 180 dollars. She asked me to go to their official website, there is a power of attorney template, print out the power of attorney, fill it out and send it back to her for inspection. So I downloaded it on their official website as she said, filled it out, and sent it back. She also read it and said it was all right, so I made an appointment with a lawyer. I arrived on time for the meeting. The lawyer that is, the boss was 20 minutes late. I met the lawyer for just 5 minutes, she took a look at my ID, and then I went back and waited. Two weeks later, the documents were received, and I also paid $50 to mail them back. As a result, when my dad took it to the real estate bureau, the real estate bureau said that the format was wrong and could not be used, and asked me to make another copy. I emailed her and was ignored at first. I sent it again the next day, and the same Jessica called me back. After I told her about the matter, her first sentence was like this: "First of all, there are so many places in the country, each place must be different, you should know this, and, our website The template is for reference only, this must be your own responsibility. Refunds are definitely impossible, because you see, our province has done the certification, we mailed the information to Calgary, and mailed it back, it will cost money, right? " When I heard it, I was completely fooled. 1 I only have one property, and I never knew that every part of the country has different requirements for power of attorney. This is not common sense. How many people here are born aware of the news that "the National Real Estate Bureau has different requirements for the format of notarial certificates"? 2 Fill it out according to your template, and you say it is "for reference only" if you can't use it after filling it out? If you made it clear at the beginning, I must have filled it out and went to the local area to ask for clarification. You are a professional, if you don’t tell me, you think I “need to know?” 3 If the document is wrong, it is wrong. How much money you spent on the document has anything to do with me? Does this constitute a causal relationship? Why don't you give me a refund if you made a mistake because you spent money to make documents? In the end, the solution they came up with was, "out of sympathy", they could make me another copy for $100. Note that it is "out of sympathy"! It's not their responsibility at all! You see, tell customers wrong information, collect money and then do wrong documents, and then you can collect money and do it again! Isn't it great? Thank you so much! Original I will not use their service again, and I do not recommend anyone to use their service. I paid $180 for an useless document that they issued and they refused to pay me back or issue me a new document. So, I am a Chinese and I had a property in China that I would need to sell. I didn't have time to travel back so I decided to go to Gold Mountain and issued a Letter of Authorization to authorize my dad to sell the property for me. I called first and the lady called Jessica said they had this type of service. She told me to download a form from their website and send it back to her for her to review. So I did. She told me everything seemed fine and wondered whether I could go in for an appointment. So I did. I showed up on time but I had to waited for more than 20 mins. It was fine. I wasn't very happy about it but it was fine. So I met the lawyer who is actually the owner as well, and she looked at my things briefly. And said things will be sent to Calgary and I should hear back from them soon. Soon I got my document. I paid $180 in cash and waited for 2 weeks. Got in couriered back to China for another $50. However, my dad said the document was in a wrong format and asked me whether I can issue the right one again. I was shocked! I emailed this company again right away. I didn't hear anything back. I emailed again the next day. Jessica called me. I explained to her situation that I downloaded this form from their website and filled that in but it wasn't right. She said to me "Different places in China have different requirements regarding the way that the document needs to be issued. It was your responsibility to check with your local organization. And you should know that." Wow... So okay. 1 How am I supposed to know that? Is that a common knowledge? I do not have properties ALL OVER China so I would never know different places needs different documents! 2 Apparently, you are the professional and you have the knowledge. Don't you think you should let me know? 3 You told me to download the form and fill it in for you to review and I literally followed what I was told to do. Now it's my fault? Then she said"It's definitely not possible to process a refund because we also paid to process your document. Like we sent it to Calgary for you and got it sent back, yada yada." What a great reason, right? The solution that she offered is that "Originally, we will need to charge you $180 again to process it for you again, however, we have sympathy and we can charge you just $100." What a great solution! Told the wrong information to the customer and messed up the document, just charge the customer again and fix the document! Impressive! Brilliant! That is definitely a good way to keep making money! Eventually, I got nothing back but wasted a few weeks and a few hundreds. AVOID THIS PLACE! Jessica18020550 ,Jessica“calgary”1“”2“”“”3 “”100“”