Glamour Jewellery

I had a wonderful experience dealing with Patricia. She was such a delight! The jewelry is absolutely stunning and I love all my pieces! Thank you Can’t wait to shop here again

Good service and beautiful genuine jewelry. I bought a pair of opal earrings years ago, and they're still in perfect condition! The other reviews for Glamour did not apply for me. Good jewelry needs good care!

Our experience with Glamour has been extremely poor – they do not stand by the quality of their product and customer service was terrible. We visit NOTL annually and over the years, my husband has purchased for me several pairs of earrings from Glamour. Unfortunately, one pair were poorly designed too long a loop and kept falling out. I returned, with the receipt, but Glamour would not exchange them. Instead I was given plastic backings and told to try them, which I did and they did not fit. I e-mailed the owner/manager, Jennifer Lee, who told me to scan the receipt and send it, which I also did – she did not respond. On our recent visit, we went into Glamour and I again requested an exchange, for the same price $33, for a similar pair of earrings, that were of a practical design. Ms. Lee stated that the earrings could not be proven to be the same as on the receipt, insinuating that I was not telling the truth. I said that I was very disappointed that she would not stand behind the quality of her product and that “I would not be back”. She replied “good, we don’t want you back”. She then spoke in a very loud voice “close the door, you’re letting my heat out!”. Thankfully, this lack of professionalism and customer service is not representative of any other NOTL retail experience.

I have just left a message about a ring that I purchased July 25. I think I wore it 4 times and the blue stone that lines the ring broke out of the ring. Please listen to your voicemail as it states your location is closed. I would like a refund or a replacement. I have pics to share as well.

Picked up some Christmas gifts as they have amazing prices. 70% of their silver jewellery right now. Kind lady helped me pick out some things for my grandchildren. Beautiful store and will be returning

My sterling silver necklace was half price and they cleaned it up for me while I went for lunch and the girl was very accessible when I return to purchase will visit again thank you very much for your service

Bought my girlfriend a pair of gorgeous opal earrings, and she loves them! Staff was incredibley nice and helped me a lot

Loved the gold fill necklace I bought! Wear it everyday

Earing are not sterling silver and the service is terrible. The items look good but are junk, probably cheap Imports.

Great place friendly staff. Renewing the store so should be great!