Ordered in two pizzas, one had quite a few hairs baked into it. I can provide pictures, when I called they said they would give me a 15 dollar credit, which doesn't even cover one of the pizzas and that I'd have to come in and get a new pizza... I literally just wanted a new pizza delivered without a beard baked into it. I've grown up with Ginos and have worked in hospitality all my life but definitely very thrown off by the whole experience.
I like the pizza here, but the customer service is abysmal, one of the worst I've ever seen. I've been hung up on several times, and it's really hard to actually get a call through to place an order.
Fell in love with Gino’s pizza when I was in Niagara Falls. It’s lucky to be very close to Gino’s again after I moved to St Catharines. The team in this store is awesome. Never let me down with their food and service. Employees are always introducing their discount activities to me, very nice
I realize filling the shoes of the previous pizza place at this location which was an institution to many locals would be tough but this one doesn't even come close. Being the first time at this location, I decided to order multiple things 4 different pizzas and 2 different wings and none of them were worth the exorbitant prices. The pizzas were all overcooked, the unbreaded wings were bland and dull and the breaded wings were extremely overcooked. I thought spending over $100 to feed my family of 4 would insure satisfaction but I clearly was mistaken. Overpriced, overcooked, under-satisfied and completely under-whelmed. I will not be back and I urge you all not to bother.
I visited first time at Gino’s pizza , Pizza is very delicious and just spent 20 dollar for combo i get good deal Recommended dishesPanzarotti, Large Pizza with One Topping, Pepperoni Pizza
Such a bad experience We ordered chicken pizza They delivered simple margarita pizza And it was so poorly packed
Customer service was Terrible, cashier couldn’t speak fluently and had an attitude and pizza was meh
Their customer service could be better, and their pizzas don’t look too appetizing, but I LOVE the poutine there. I only go there for poutine and walk there since it’s just down the street. If you ask for a regular/small poutine, it’s the same size as the large and 2/3 of the cost.
Gino's pizza used to be great! Unfortunately I ordered a pizza a few weeks ago and got really sick! Some of the toppings were not even cooked!
Cheap pizza for walk in but the place is poorly decorated and the large tv is always on an odd channel. There's fighting in the kitchen and the bathroom has been out for a couple weeks. Good for a quick walk in but thats about it