Gardner's Tax Services Massena

Been using Gardner's Tax Services for a couple years. They do an excellent job. Great customer service and helpful advice.
7 years ago (13-09-2017)

My employer messed up on my state taxes and took out the wrong state. Went in with all my documents and they looked it all over and sent the proof along with a letter to the state. I just got a letter from the state my case is closed. Thank you for all your help!! Definitely will be doing my taxes with Gardner from now on.
7 years ago (26-07-2017)

When a customer suffers a financial loss due to the mistakes of an employee, it should be common sense that the business that has been paid to do the work should take care of the problem. "It's not my fault!" is a very poor response by any business owner when dealing with the results of employee incompetence. They fired the employee in Feb. 2014, during the peak of tax return season, showing that they obviously realized the kind of problem they had. Not fixing the problems that had already been created is just bad business. Discussing those problems in front of a waiting room full of other disgruntled customers instead of in private is also poor business. This business works just fine as long as nothing goes wrong. When something goes wrong, the response of "It's not my fault!" is childish and unprofessional.
10 years ago (04-12-2014)