Gallatin Recreation

I want to say something nice about this place, but I can't. Unbelievably poor customer service. Took the hood of my snowmobile in to them to have a new computer installed under warranty. Shane told me it would be ready in a week. 2 weeks later... not ready. A week later... not ready. Another week later I was told it was ready. Picked it up and then sold the 3 month old snowmobile. 2 weeks later they called me to find out when I was bringing it in to have the new computer installed. I explained that I already had the work done. But they told me they never did the work. The part was sitting on his desk. Bought a brand new 2017 RZR from Shane. He was rude and made us feel like we were wasting his time. Had a bunch of options added on. Was told it would be ready in 2 weeks. 4 weeks later I was told to pick it up. Went in the day and time they told me to and guess what? It wasn't ready. Never an apology only excuses. Also When I asked why there was 16 miles on it I was told they used it as a tester and to fly around on. It would have been nice to know we were buying a used RZR before we paid the new price for it. We are finished with them
9 years ago (13-06-2017)

The best ATV buying experience I have had to date. The worst parts experience I have also had to date. Very disappointed with the front staff. I ordered a plow for my ATV, they told me 4-5 days I could expect it to be in. Came back 1 week later to see if my parts are in and they tell me the part is 2 weeks to a month backordered. During his time while I'm leaving the dealership, I see a guy pull out of the dealership with same exact plow brand new and part that I am waiting for. Very disappointed in the parts service timeline they gave me. Not a patient person. I aspect parts to come in when they tell the costumer a date no matter what the company or business.
10 years ago (23-11-2016)

Good business and people
9 years ago (13-11-2017)

My husband and I have bought 6 machines over the last 4 years from Gallatin Recreation. They have always been helpful, professional and fun. Whenever we have needed service or had a question they all have been willing and able to help. They have been exceptional with getting our machines in to the shop and fixing the problem if there was a problem. Although, Polaris machines are amazing and we would not buy anything else or from anyone else. Whenever my husband and I go in for anything we are always treated well...beyond well. If we are going in to buy parts, helmets or other gifts whomever is working is ALWAYS willing to help in any way they can and they are all super friendly. I'm not the easiest person to deal with and they all are amazing with my strong personality. Gallatin Recreation is the best place to buy an off road machine!
11 years ago (06-02-2016)

Helpful and reasonably priced. Came over from a bad experience @ summit Motorsports and was happy with the difference.
10 years ago (01-02-2017)