Gaetz Agencies Ltd.

At first everything was great, there was contact when contact was needed, then my rep. changed and I wasn't informed until I made a call about a missed payment on my end. I paid off the balance or so I thought only to have a collection company call me 6 months later saying I owe. Never again will I use Gaetz insurance.
1 9 years ago (14-01-2016)

Worst customer service. Handled my cancellation poorly and continued to take money out of my account for 2-1/2 months after I cancelled my insurance. When I emailed asking why on the first payment that came out - no response. When the second payment came out I was told it was my fault. Never received the paperwork that I needed and they continued to take money out of my account. My account rep had changed (apparently) and I was blamed for not knowing this. They never called my house phone - but I was told they left several messages. Worst experience ever - couldn't be happier that I left.
1 10 years ago (11-12-2014)