Fred Meyer Jewelers

Always nice and friendly. No pressure
8 years ago (02-12-2017)

Good store. Gas prices are good. Big store with a lot to choose from!
8 years ago (24-06-2017)

Always had a great experience here. Until today. Christine was not much help. Acted as is if we were bothering her. Didn't offer to clean my rings. We came in to have my ring sized under warranty. She wouldn't do it without my paperwork even though she could clearly pull it up in their system (which she ended up doing just fine) and still wanted to charge me. we planned on purchasing 2 more bands on top of the 2 we bought last year. Every other time I've been there people have been so friendly, enthusiastic, and offered to clean my rings even if I hadn't purchased them there. Worst experience at a jewelers. I'll be going back to Boise
9 years ago (08-12-2016)

I know Mark the manager, and he is always courteous and respectful. I bought a beautiful engagement ring with the lifetime warranty. Yes, you have to take it in every six months to be looked at. This is so they can check for missing stones, loose posts, cracked settings, you name it. Every major jeweler will have a similar policy. The ring is gorgeous, and they'll clean any ring I bring them free of charge. They are truly a wonderful jeweler with great prices and great jewelry.
9 years ago (17-06-2016)

Unfortunately my experience was the worst I've had thus far. I'm a first time buyer and Fred Myers was the first place I went. The gal took down information and was supposed to be ordering in things for us at a Diamond event. We had an appointment which the gal was late for and apparently nobody could access these "notes".. so we waited. During this time my fiancé and I were talking with another associate when a man barges in and tells my Fiance "your ring style is basic, and you should consider getting something else because your just like everybody else". So not only were we forgotten but also INSULTED. That is not how you talk to your customers, especially ones who were planning on buying from your store! When the original gal finally showed up apparently nothing was ordered. She then apologized and told us she would re order give us a call back on a time to come in. NEVER GOT THE CALL. It's been over a month now. I've called 3 times to get the information on what was taken to use at another Fred Myers jeweler and they refuse to give too me and insist on us coming in. WHICH WE DONT WANT TO DO. I've told them multiple times that nobody gets back to us, nobody calls, and when we go into the store nobody can check the notes? I would highly recommend TO NOT go here. I'm at another store here in Boise off of Glenwood and there AMAZING! Very respectful, and actually helpful. It's a shame that we were treated so poorly and hopefully they talk to the staff and teach them real customer service skills. If I could give this store 0 stars I would. I can only begin to stress how frustrating it is when your trying to get an engagement ring from someone who is too inadequate at there job.
8 years ago (08-03-2017)