Fort Knox: Self Storage and Uhaul (MG)

They rip you off and they are never there
8 years ago (12-12-2017)

After waiting over 60 days for the security deposit to be refunded, I filed a complaint with the Better Business Bureau. This business had my correct contact information including address and phone number, and yet I did not receive my refund within the 30 day time frame, which was stated in their contract. After speaking to several of their employees, sending managers emails, I was disrespectfully not answered. They gave me the run around for weeks. I finally received a check dated 8/3/16, 64 days after vacating, and days after filing a complaint with the BBB. The business representative, West, then answered the BBB with the nonsense that they did in fact mail my refund, but had the incorrect address. This is a complete lie and I am highly offended that you would even make excuses for your lack of professionalism. If you do a little research on this business, you will find that I am not the first person they have done this too. Save yourself some aggravation, and money, and find another unit to store your belongings
9 years ago (12-08-2016)

I was extremely dissatisfied with this facility!! I made reservations and was given a confirmation # 2 weeks prior to the date I needed a cargo van. I called again 2 days before my reservation date to confirm and the company said that they had my reservation. The extremely emotional morning that I was moving my Mom into an assisted living facility, which was why I needed the van, my husband was on his way to pick it up and I get a call that they don't have a van available for me!!! I couldn't believe it!!! How unprofessional can you be! I even confirmed 2 days before to make sure all would go smoothly!!! When I called them back to let them know I found a UHaul dealer in Port Jervis, NY (Reiss Am Auto Sales) that could help me I was told they found someone. I never got a call from them or whoever the other dealer was that supposively had a van available until I called to let them know I found one! I would never use this facitlity again. I will be calling Uhaul (Reiss Am Auto Sales) in Port Jervis, NY if I need one in the future!
10 years ago (04-09-2015)