Fjällräven Banff

I purchased the Greenland Wool jacket from the Banff store this summer. After only a few wears this winter the zipper busted. I contacted customer support and was told that I have to ship it to one of their stores for repair. At first I was informed that cost of shipping to the store was on me. I fought that and they sent me a label. It was still my responsibility to take it over to a UPS store no pick up. I was also informed that it would take up 6 weeks, plus shipping time to get my jacket back. So much for my new winter jacket for the winter season. I was not offered the option to repair locally and be reimbursed as some companies do. Not necessarily Banff stores fault, but there’s no national store to review, so this is where my frustration lands. They bill them selves as a high quality outdoor company, with prices to match, but ultimately their products and support don’t match the prices.

> > > The first time I saw the Fjallraven store in Banff, I couldn’t believe my eyes. Knowing Fjallraven since over 30 years from Europe I was super excited that they finally made their way to North America! This brand is excellent in all perspectives and fits like a glove. I wear my Kebs for work, day after day, year after year, they yet have to fail. The staff, especially Christina and Daniel are always welcoming, knowledgeable and helpful! This is the one store I never miss when visiting Banff. > > Six stars

Like any other of their locations, the staff is very friendly and the place is very clean! The backpack that i bought is very nice and perfect for small hikes.

Great clothes, simple store layout, easy to find things and good selection. Awesome sales rack. I love the outdoors dress I got. Want more of their clothing. Nice staff. Felt safe while shopping.

Love my kanken!! Staff was super friendly & very helpful!

Love everything about it, the scarcity of the product also makes it even better. Quality of the product and the innovation can't be beat! Great friendly and helpful staff to boot!

Absolutely loved my shopping experience today! Not only is Fjallraven a top brand, I had some of the best service of my life from Daniel. He was amazing. I wish there were more stars to add.

I had a great experience at this store in Banf. The customer service at the store was fantastic. In particular 'Will' was very approachable, very patient and helpful as we spent a long time trying on many clothes - so hard to decide! and even offered to wax our new purchases that afternoon - thank you so much Will! The other staff were also attentive and knowledgeable about the products I was interested in . I will be back!

The girl that was helping us buy a few items was an incredible help; friendly, knowledgeable, and caring. I felt so badly for her when the manager stepped in during our final transaction to tell her sternly what she had done wrong in front of us. I asked the manager to clarify and she held firm on her position. Not a great experience for that employee or for us as their customers. Hoping this feedback helps create a better experience for all!

We came across this store a couple years ago walking through Banff. We were greeted by friendly and knowledgeable staff. We liked the product and their eco friendliness. We have purchased several clothes and gear over years and have been happy. So much so my husband ended up purchasing several jackets Skosgo Padded Jacket for his employees to be used as work attire, the staff all love their jackets and we often get compliments. They have given us many pointers on how to prepare for overnight hikes and camps. We appreciate all the time they spend with us sharing their experience and expertise. They have always been happy and eager to help. Even though we live a few hours away we always stop in to say hello when stopping in Banff or driving through.