Fernbrook Family Center

Very disappointed in their process to get in, to complete an assessment and to begin working with a therapist. My original phone call was placed in October. An assessment was scheduled for the beginning of December. Now I'm being told it can take up to a month to complete a diagnostic assessment then to be scheduled for a first appointment. This is absolutely unacceptable for mental health services. If you don't have staff able to take on more patients, that's understandable but you have to be honest about it.

This awesome agency provides top notch services for families and individuals who are in need of mental health support. Highly recommended!! A+ Fabulous! This place offers friendly client-centered staff who excel in relationship-based counseling a great atmosphere offering a culture suited for both growing and seasoned professionals. If you are looking for a superior mental health agency, this is the place!

When you actually get in, they're very helpful, but a 4 month wait for intake to be given an initial diagnosis and told it's another 3 MONTHS before they can offer therapy? Why? And we wonder why our kids don't get help, it takes 6 months just to get into a first appointment! I understand an initial wait time but I do not understand why it wasn't stated that once you get the first appointment you have to wait again knowing your child needs help. Why waste my time waiting for you when you can't actually help? I would have gone elsewhere from the get go instead of waiting!

Good luck trying to even make it through intake. No response. Unprofessional. I’ve called and left several messages, filled out online form twice and still have yet to get in touch with anyone. It says someone will get in touch with you within 48 hours but it’s been weeks.