Fairfield Inn & Suites by Marriott Waterloo Cedar Falls

Staff was friendly, room was clean and on the first night of my stay I was woken up around 5 in the morning due to something with an alarm on the top floor but when I called the front desk they quickly sent someone up to silence it and ensure everything was alright. Being woken up by a fluke issue isn't fun but technology isn't perfect and they were fast and friendly with getting it resolved so credit to them.

Everything met or exceeded expectations as far as cleanliness, amenities and location. We loved the comfortable touches such as extra condiments at the breakfast bar and ice water in the lobby that was always full. I wanted to take a moment and especially thank Brooklyn. We were in town for a funeral that happened to fall on my sister’s Birthday. I explained our situation to Brooklyn and asked if she had a random Birthday candle floating around behind the front desk anywhere, to put in my Sister’s Birthday breakfast. While they did not find a candle, they did put together a little Birthday care package for my Sister with some treats and a card from the staff. Brooklyn did not have to go out of her way to do this for us, but it was such a kind gesture that meant more to us than we could ever say and made our stay so much more memorable. What was just a little bag of goodies to Fairfield Inn and their staff, was like a comforting little nugget of happiness during a very challenging time for our family. Thank you Waterloo Fairfield!

This hotel could be a 5 star hotel. The staff was super friendly. Breakfast was fine. Pool was heated with great hours. The only downside is that it was so dirty. The bedding was dirty sticky spots, floor had crumbs and bugs, and dust on tables. Just didn’t seem like it had been cleaned at all..

This a great place to stay. The service was great, they go out of there way to make sure you are satisfied with your stay. I definitely will be staying there again. Thanks to the wonderful staff.

We were met with poor reception after 6hrs of flying and 3hr drive arriving at 4am. The reception meanly insisted there were no reservations. Until looking further found our 21 day stay. Never apologizing. Coldly gave us our room key. Never acknowledged our titanium membership status. The next morning I stated good morning as I left and she looked dead at me and said nothing. We proceeded to check out the next day and went to a more welcoming hotel for my remaining 3 week stay. Need to hire or train better. The few other staff we encountered were very polite and helpful.