Eye Care Centre - Vancouver Hospital

Sept 26, 2022 Info on Parking Paid parking is available and is accessed through the lane between Broadway and 10th. Only 10 spots with the rest reserved 24 hours. Exit through the closed gate, which will open as you cross the sensor. If you try to exit from where you entered you may encounter some difficulties if another car is trying to get in. There are parking meters along 10th going west. Note that they may be labeled with the handicapped icon. There is also a 10 min parking area in front of the building on 10th as well as on Willow.

I had to go there Yesterday for an urgent and very scary check up, as the optometrist had seen something concerning in my eye. I was very impressed by the kindness and efficiency of the team. Every single professional I could see and I spend almost 2 hours there so I saw a lot was working so diligently and always keeping an eye for the vulnerable ones to assist them and help them with their needs. Hats off to the Section C teams in particular, because that is where I was attended exquisitely.

Receptionist and team have poor communication as to instructions. The last visit The technician did my testing and told me to wait in the sitting area, I waiting 45 mins before I went to the reception and asked what was happening she told me I was done I could have left! The second time the Latin receptionist was being rude and told me I was told I had two waiting times and I had a paper slip. None of that was told to me and no paper was given. When the appointment was booked I was told it will be 30 Mins. I’m a pretty patient person but this was disappointment. Receptionist just chat amongst each other not acknowledging parents terrible costumer service!!

Two stars because the Doctors are great at what they do, but as a business this facility is run by clowns. No information was given for a specialist appointment for my 3 yr old that took 3 months to get and upon arrival I find out the process could last 4-6hrs. I was then told I should set up their email confirmation system if I want it. Wow! This has to be the worst clinic I've ever encountered in BC for costumer service and I work in healthcare and cover multiple health authorities.

This review is specifically for section E. We are thankfull to the team to save my eyes. Kudos to the doctors for having the best front receptionist named “ Alicia Chiu”. She is very professional and knows her job very well. I saw alot of receptionists losing cool with patients but she is just being professional all the time. Thank you so much to the whole team.

Great doctor to me

The eye care centre is generally very well organized with big, spacious waiting areas, a little coffee shop and bathrooms on every floor. The highlight of the clinic is Dr. Katherine Paton. She is an excellent doctor. She takes the time to do her job to the highest standard, and really cares about her patients. You never feel like a number.

Vancouver Coastal Health-University of British Columbia Vancouver General Hospital's Eye Care Surgery Centre's Dr. Steven Schendel, MD, FRCSC Ophthalmology along with the exemplary team of professionals, gracious staffer "Jody". In these difficult time's of this ongoing COVID-19, gave us they're absolutely utmost of care, compassion, with respect! Dr. Schendel's care, professionalism, have been instrumental, moreover successful {Trabeculectomy} in correcting, plus of most importance! Halting my beloved wife Louise's rapidly deteriorating eyesight, Thank everyone involved, Very Very Much P.S. Whilst one is staying, overnight or as in our case, 7 nights, I highly recommend Thé Park Inn Radisson, on W Broadway, mention that your there for the Eye clinic or any VGH related medical

Chaotic organizing ability, rude and shows no respect. Was referred to the clinic and was expected to be reached on the next day, not until I called in to find out that they didn’t even know my file existed because no one checked their own fax, promised I will be contacted later, and wouldn’t hear from them at all, called at 4pm and was brushed off again and was told I will be reached after office hour, which I doubt they even care about reaching out to me after work? By far the worst medical “care” I’ve ever had in Canada for the past 20 years. If you work in medical care industry, please first understand what the word ‘care’ stands for

Like most medical places I go to, this centre is extremely rude. The receptionists have no respect and say blunt and hurtful words. The road outside was closed the entire year and we had no way of entering. We were blamed. Not only that, but we've been waiting over an hour for our appointment. We've been told off for being late for their own construction and they're the ones late for our appointment. I smell hypocrisy here. We waited until all the other booths closed for lunch. We've been here since 9am. If it weren't for my medical condition, I would never come here again. Sadly I have to come here often, so woe is me. The only nice people worth mentioning here are Sue and Dr. Sheldon.

Directions to Eye Care Centre - Vancouver Hospital with public transportation

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