Esso

Today in Edmonton it was raining/windy and my car was low on fuel while on my way home. Driving by the Esso and Shell Gas stations on 149 Street and 95 Ave I noticed the price at Esso was 10 cents cheaper than the Shell station across the street, so I decided goto Esso to fuel. I drive up to the first pump, park, bundled up and exit my car to fuel up. I insert the pump, press the regular fuel, nothing happens. I look at the pump and I don't see any signs on the digital screen, I look at the pump for pre pay signs, don't see signs, I remove pump and repeat again, nothing. By this point I am wet by the rain and wind. So I decided to try a different pump, when I put the nozzle back on the pump station I notice a piece of paper taped on to the top of the pump station that says "Pre-Pay Only." The paper sign is rain washed and poorly visible, the ink on the paper is running and overall not professional. The signed looked like someone at home printed a sign on paint and taped it on the pump station. So I decide to go to the next pump that is NOT pre-pay. I pull up to the next pump, exit vehicle and start again. I take nozzle out, insert pump in car, select fuel and wait for fuel to start. The screen says "please reinsert nozzle", so I follow instructions, I put nozzle back pump station, take nozzle out of pump station, put nozzle in car, select fuel, and again "please reinsert nozzle." While I am doing this I look inside the Esso station at the cashier, the person walks from making coffee to cash register and presses a button by the till and walks back to coffee machine. I try this process again, screen says the same message, cashier does same thing. Now by this time I am wet by rain/wind and getting frustrated at trying to get fuel. So I decided to not get fuel here and take my business elsewhere. I have never had so much trouble trying to get fuel before at this Esso station, especially when its raining/windy which made it even worse. I had a bad experience here today, I hope this doesn't happen again or to anyone else. TL;DR The first pump station was pooly labeled for pre pay only, the second pump station kept giving gave me error messages when trying to fuel up/cashier did try and help going back to coffee machine. Poor Customer Service Side Note. The car wash is great when its not busy.
8 years ago (05-06-2017)

Best car wash in the city. They charge only a loonie at a time but have only 4 bays. No Tim Hortons coffee at this location if you're looking for it. The gas is like any other Esso.
9 years ago (30-01-2017)

This place is usually busy and the wand car wash is good but expect to wait.
8 years ago (12-03-2017)

Love their loony wash. I can usually do a quick job on my car for $2 and be on my way.
12 years ago (30-07-2013)