Empire Montréal Robert-Bourassa

Would not accept a straight exchange I had to go one size down on a Christmas gift on a new, full price, still in stock item, current season item because it was 11 days out of return policy, even when I was willing to pay shipping both directions.

Have yet to go in person but customer service has been 11/10. Since the shop is closed for covid ive been emailing questions and getting super helpful responses including specific snowboard boot recommendations etc. Specifically kacey has been so helpful. Great customer service cant wait to come in when restrictions are lifted!!!

1st time there with my grandson who just took up skateboarding and needed info. Met with Remy who guided us with aplomb and courtesy. Also had at least 3 other employees who asked if we needed help as we perused the different departments. Incredible customer service and a benchmark for near perfection. Def a 10 experience

Very friendly and helpful staff, with a solid selection of gear!

Love this shop, service is above and beyond, very professional, helpful and friendly staff.

Friendly staff, lots of choice much larger than what you can expect from the outside. I was really in and out just purchasing exactly what i was looking for so can t much vouch for the knowledge of the staff etc