Easthill Volkswagen

Good Dealership, friendly staff, nice clean atmosphere
8 years ago (16-12-2017)

I was very disgusted with the service here. I just bought a 2014 tiguan in 2016 and the tranny cooler went in it. I called and they made me use my own tow through CAA and I have roadside assistance. I have a newborn baby so I needed a loaner vehicle, they told me because I was under 25 that I couldn't go under their insurance. I do not see how that is my fault that I bought out a brand new vehicle but they got their money so they didn't care. I informed the lady on the phone and she proceeded to yell at me saying they don't have a vehicle and I couldn't get it anyways. They also told me the part wouldnt be in till 6 days later and all of a sudden the part was in the next day and I had the vehicle 2 days later. Both TRACEY the service girl and JILL were so rude that I am to the point that I will NEVER go back to that Volkswagen and probably never any Volkswagen again. It was ridiculous and I feel bad for anyone under the age of 25 that saves the money to buy a brand new vehicle for themselves and God forbid something go wrong so they can leave you to figure out a vehicle when you have a newborn child. so disappointed.
8 years ago (25-05-2017)

Great staff
7 years ago (28-02-2018)

My family and I are very impressed with Easthill Volkswagen and their staff. They are very knowledgeable and friendly. Thanks everyone for the great experience! Keep up the great work!!!
9 years ago (18-08-2016)

I am baffled and deeply disappointed as to why this dealership does not take safety seriously. That's twice now. In December 2015, I purchased a certified used Jetta. When I had my local mechanic re-install a tow hitch from the old car, he found that the car failed safety. The hoist crushed the rocker panels in a couple of spots as it lifted the car and many repairs were needed - bad brakes, shocks that needed replacing urgently ... but I had spent my every last cent on purchasing it. I drove the car, swaying to and fro to Ottawa for Christmas, on the 401 and my uncle, horrified when he drove it, paid for the repair ($800) - all before the 30 days were up on the safety certificate. I had visited the dealership a couple of days after the purchase to address the issues, but was dismissed within 20 minutes - denying my observations and those of my mechanic. Be wary she-wolf dressed in lamb's clothing. I used to be a wiser shepherd (for real), but got shredded by this one who takes down the creature that displays any sign of weakness. In an extremely vulnerable situation, she got me good. In 2012, I went in for a rear indicator light that was out; I was going through Chicago the next day. I needed a part that they did not have, but instead, they returned the car having not reassembled the lights and with an additional bulb missing. I had to ask for the bulb back and reassemble it myself.
9 years ago (01-08-2016)