Dynamark Security Centers, LLC

The customer care specialist Matthew was very helpful with being patient with me and doing all he could to help solve any issues that I was dealing with.

I was a customer for 4 years but cancelled after 2 unexplained false alarms that brought the police to my front door. They immediately shut me down after 2 days, as requested. They also deleted my online account. This also rendered my doorbell camera useless. I called and questioned a repeat bill one month later. That's when I was informed that they have a 30 DAY Notice requirement for cancellation! They never tell you that during installation and never mentioned it when I called to cancel. You don't find out about it until AFTER you've been deleted! Beware!

No complaints about monitor service. The only thing that is very disappointing is I didn't read contract. I understood 2 year commitment, however there's an auto renewal each year. I had service for 3 years from January. It's March and I want to cancel but have to wait 9 more months. I cancelled internet and now I'm paying for service that I'm not using. I guess I'll cancel now and pay difference. Lesson learned.

Dynamark Has been doing a fantastic job they are are top of everything and they really care. Great Job!!! Louie / Exclusive Alarm Services...Cal.

I have been calling customer service since May 1, 2020 to no avail. I have left 6 messages including one to a Supervisor, Larry and have yet to receive a call back! My contract is coming to an end and of course they dont want to have a conversation. You would think they would want to retain a customer! But believe me if I wanted to cancel early they were quick to call and tell me no I cant do that without penalty! I am at frustration level 20. I guess better business bureau is my next step!

Had their system for 3+ years and had many problems with the equipment. So decided the service is not for me so I called to canceled and they wont even refund back the credit for the remaining month I paid for. All other services I had for my business ALWAYS refunds back your credit for the remaining month but this company does NOT do that, poor business practice.

I had their system for about two years and their equipment was malfunctioning. Every time I had to get someone to come take a look, it would cost $35. We did this several times and they always blamed it on our internet connection. We recently went to another company and the equipment works fine. It took several tries for us to get out of our contract, where I eventually paid ~$2,000. After I finally thought I was done with this company given that I paid to get out of our contract, I just got hit with another billing statement. Their customer service is absolutely awful - they never pick up and won't get back to you. DO NOT go with this company. You'll end up with equipment that doesn't work and terrible service.

I researched many companies to update a older system, met with Jeremy and signed up for more options with lower payments. Larry did the install the very next day. Both representatives were on time and very knowledgeable. The system is easy to get used to and very reasonably priced. 5 Stars! Helpful?

This company kept billing me for an entire year after I canceled my contract with them. I’ve called repeatedly and they keep giving me excuses. I just had a phone conversation with the manager Todd? who confirmed that I canceled a year ago. His excuse was that I was under contract until April. I paid through April, even though I’m in another state and he said I would have needed to cancel again. I spoke to Patty maybe two months ago and she told me that they needed the cancelation in writing and I did that a month ago and then I get another invoice today for a new month!! Don’t do business with these guys they will keep billing once you’ve canceled.