Dunkin' Donuts

DO NOT ORDER ANYTHING FROM THIS CESSPIT. This place is NOT WHAT IT USED TO BE. Every employee is a delinquent con that doesn't care about their job or their customers INCLUDING management. ---> A DARKER SKINNED YOUNG PUNK EMPLOYEE HAD THE NERVE TO SPIT IN MY COFFEE RIGHT IN FRONT OF ME JUST BECAUSE HE MADE IT WRONG.
8 years ago (12-01-2018)

I don't like to complain because I know how it is in the food business, but after many times of disappointment at DD this morning was like a last straw. They are slow most of the time and get the order wrong on occasion, no matter what Dunkin. It's not even the same employees. This morning the one in Lisbon still did not have croissants, which is not necessarily their fault, so I ordered a bagel with cream cheese. It took so long I had to leave with out it or I would be late to work. Stinks that I had already paid.
8 years ago (06-01-2018)

It's dunkin need I say more. This place is getting terrible. They used to have some good workers and still do but it seems like the mornings take forever. Drive thru well forget that unless you want sit there for a while. Like last person said 10+ cars
9 years ago (12-12-2017)

Service here is always slow. Going inside is always a wait even if you're the only one. They need to make it easier for the employees to see there is a customer at the front register.
9 years ago (17-12-2017)

This locatoon is the worst. Our orders are rarely correct. When you go inside to have them fix it, they are rude and unapologetic. Today is the last day that I will ever step foot in that store. I purchased 2 of the 2017 Dunkin Community mugs that allows one free hot or iced coffee every Sunday. They have been filling them every week for the past 50 weeks. Today, Sunday, Xmas Eve, when my husband brings the mugs in to fill ( as we usually do on Sunday mornings) the manager states that they will only fill one because it's one per person. When he asks about the policy and why all of a sudden it's changed ( because we filled them both Last Sunday) She explains that its "their policy". He comes home and tells me this and I immediately call to discuss this. I purchased 2 mugs and therefore should be allowed to fill them both, but because my husband was by himself, they refused. I asked when the policy changed and she said that they had a conference call with upper management earlier in the week that stated this. I asked for the name and number for the district manager and she refused to give it to me. The Manager / Stephaine Mattson, stated , "that if I didn't like the policy, then too bad" . She raised her voice and then stated that she didn't have time to deal with my issue because some of her staff had walked out and it was Xmas Eve and very busy and then hung up on me. This is not how one should treat a valued customer. My husband took the mugs to another location 5 miles down the road and the Manager there had no problem filling them.
9 years ago (24-12-2017)