Dunkin' Donuts

It doesn't matter if I order through the app or inside the wait time is in sane insane. If we're talking about Herkimer New York Duncan I wouldn't even bother going due to the wait time. The Albany one I always order there in the morning really early through the app and that's always pretty quick. So with that said order between 5:00 a.m. and 6:00 a.m. and you'll get your stuff pretty quick. Anything later not a chance

The lady who took our order was very rude and when I got home she had messed up our order it was a med ice coffee brown surger cookie 2 shots of half and half. When I got home she gave us half decaf half regular. When I called she said I was wrong that I said I wanted half and half coffee and she offered to remake my coffee but I live 15 min away and she wanted me to bring the messed up coffee back. The service was so horrible very upsetting

I ordered half dozen donuts, only asked for 1 to be old fashioned for a toddler who likes to make messes was trying to avoid that I then said surprise me on the other 5. Well I sure was surprised when I opened the box. I do not like these I will not eat them I am super upset next time I will specify but I’ve done this before and never had this issue I feel it was lazy

Customer service is rude, jasmine had an attitude when we asked for cold foam on our drink or even on the side when any other dunkin I can get it. Drink also didn’t taste right.

Food has been old every time I’ve gone recently. Does not taste good.