Have awful experience with this hotel and their communication style to their guests. During Air Canada strike, we got accommodation voucher. At the check in, we were informed and ensured that the voucher is for 2 nights, after which we checked out. After a few days, i noticed that i got charged for 1 night. As per my query, i was informed that voucher was actually only for 1 night and that the second night must be paid by us. Very unprofessional, no one informed us about this change in initially provided info. if we knew it, we would timely check out on time. They simply charge you for a night without even bothering telling you. Be mindful of that!
This hotel is in a nice, fairly central location. We received tasty cookies as a welcome.nWhile we stayed, there was loud construction going on across from the hotel. When we first entered our room, it seemed as if someone had showered in it after it was cleaned - a bit weird. We informed reception and received new towels, yet the used ones were left in the room We only had one bathrobe in the room, the light on the make-up mirror didn’t work and the coffee machine was also not very cooperative. When we checked out, we weren’t asked how our stay was, yet I mentioned the points above I’m not sure if the staff member wanted to hear my feedback.nAll in all the stay was okay, but below the standard we’d expect from a Hilton hotel.
Excellent location and stay at this hotel. Within walking distance 12-15 min to Old Montreal and Old Port. Lots of restaurants and bars around here. Pool is phenomenal--with an outdoor seating/large patio area that opens up to the pool area. Sadly, no hot tub however. Restaurant looked exquisite and was always busy, but pricey, so we opted for restaurants around the hotel. The rooms are practically soundproof which is also amazing! Shower/bathroom was exceptionally clean. Beds were comfortable Also handy to have the underground/lower level shops and food court beneath the hotel. Parking is $40/day with unlimited come and go privileges and $15/day for so in and out privileges which is what we opted for. Staff and concierge were very friendly and extremely helpful and knowledgeable about the area. The cleaning staff were also very nice and did an excellent job!! Highly recommend this hotel!
Love staying here! You cannot be closer to the festivities which is the best reason to book here. Check-in was easy, we got upgraded to a festival view room which was nice.Great view from the pool area if you don’t have one in your room. They let us into breakfast service even though they were closing in 5 minutes which we were very grateful for. The subway is right there as well making it a great home base to explore.
This was our first time get away as family with our 4 month old baby. Check in process was great! We had a very friendly concierge named Nicolas check us in, we requested early check in and a baby crib for our room. This was all noted in our file and Nicolas confirmed everything upon check in. He was very informative and friendly, very professional.nAt check out time, he was also there to process everything for us making sure everything was well. My husband and I are very happy we stayed here for our first family vacation in Montreal! Will definitely come back and recommend to friends and family!nThe warm chocolate chip cookies at check in are delicious !! ThanknYou for everything Nicolas! merci beaucoup!
Hyatt Place Montreal - Downtown
1 km
Laid-back rooms & suites, some with city views, in an upscale hotel offering an indoo...
