Dietrich's Flower Shop

I have been meaning to leave a review for Dietrich's for the past few years. I live in south Florida and have ordered my mother various arrangements for the past I don't even know how many years. Every time I call mom she rants about how great the arrangement looks. I think it speaks volumes I can trust Dietrich's Flower Shop from 1,300 miles away. Thank you!
9 years ago (16-05-2017)

Leslie is the sleaziest business owner I've ever encountered. We bought a $35 garden stone for a funeral. I was also told it came with an easel which was great but not necessary. When I looked at my credit card statement, I noticed that she charged me $90! I'm not kidding! A $55 up-charge without notice. When I called her to question, she said I called back for flowers to be added and the "included" easel was additional, not necessarily "included" with the price. Which is all 100% false, why lie about that to get more in sales? Has this worked successfully for her in the past? Leslie said if we wanted our money back, we would need to call the family to return the easel but the flowers could not be taken off. Why I would I ask a family that just lost their loved one to return an item because the florist tried to upsell? Not only am I reporting her to the BBB, but I'm going to make sure no person has this experience ever again. No one should have to deal with this when you're trying to support someone who losted a loved one.
10 years ago (22-10-2016)