I went to their shop to have the cord repaired on an electric heater and they replaced the cord and vacumed the heater, all at no extra cost! In fact, the cost was so low I don't feel I should make it public. While I waited for the work to be done, I chatted with the owner and another person working there . . . we talked about the cold winter we're having, the weather across Canada, light bulbs, the different kinds of light bulbs, growing roses on the West coast, and a few other subjects. Altogether a most pleasant way to pass the time!