Deragon Selection

I would rather leave a positive review, since the staff were very nice in person, but I must report that there were several frustrations following the purchase of our car, one of which remains unsolved to this day. When I purchased the car there were several outstanding issues: - I had requested and been assured to receive the full service records of the car. - The brakes did not pass Ontario safety inspection. - I was to receive 2 Audi key fobs - The roof rack was missing its end caps. I had to call and email many times regarding these issues, and I was later told that there was some staff turnover that contributed to the very bad response time from Deragon. - The brake replacement was paid for by the dealer (thank you). - I was told the roof rack caps were lost forever and I have acquired new ones at my own expense. - I have never received the service records, despite requesting them on 5 separate occasions. - I finally received the new key after many months of no response. When I had an Audi dealer program the new key, I became aware of the final outstanding issue - the shoddy paint job on both front quarter panels. Deragon had misrepresented the history of the car. Instead of 1 minor accident they claimed, there had been 2, and the repair that was done (by FIX auto- I found the invoice) is far below Audi quality standards. Furthermore, the Audi technician informed me that the car was “Flagged for unauthorized ECU update in 2013.” If I had received the full service records as promised during my purchase, I would have been aware of this. I think it’s likely that the previous owner’s unadvised change to engine mapping contributed to air intake system issues I spent nearly $1000 to repair. Deragon Selection cultivates an atmosphere of luxury vehicles with prestige service. I have been surprised by the difficulties I have encountered. I requested that Deragon representatives advocate for my paint issue with FIX Auto (who proclaim a lifetime guarantee on their work). They agreed to do so but never got back to me with a solution. My experience has been that I had to call/email 4 to 5 times about each individual issue to solicit a response. I have many friends and business associates in the Montreal/Eastern Townships area, but based on my experience, I can't with confidence recommend the Deragon Group of dealerships.
8 years ago (04-07-2017)

Things went well until I got home and realized that I had no bright lights. Three months later my messages have not been returned. A small issue with very poor response from Deragon. Very disappointed.
8 years ago (17-06-2017)

Bonjour Pierre Je suis certain que ton papa regarde ça de haut et qu' il est très fier. Jean Charles Martineau , architecte.
9 years ago (26-09-2016)