Dartmouth-Hitchcock Bedford

Awful medical treatment at a premium price. Doctors are clueless and are only interested in running the most costly procedures and tests first. Messages are never delivered, You need to call in daily for a week to get a call back. Doctors are terrible with prescriptions. My doctor was supposed to put in a prescription for an inhaler and never did (big shocker) and when I really needed it to breath this weekend, I called in and the on call doctor refused to put in a simple request for an inhaler. She wanted me to go to urgent care instead. Absolutely ridiculous and unacceptable. Do not go to Dartmouth. This place is terrible all around. Terrible prices. Clueless doctors. Awful scheduling (3 months to see a GI). There's not a single good thing about this place as a medical facility.
9 years ago (21-08-2017)

I am going to report Dartmouth- Hitchcock to attorney general’s office, BBB, and chambers of commerce in Nashua, Manchester, Concord, Keene, and Lebanon in state of New Hampshire. They are the most unprofessional, unproductive, incompetence, and callus business in the area and it is a surprise that they are in business of healing with so little organization and discipline. I cannot fathom that nobody has put them out of business, yet?!!!! They treat innocent tax paying citizens so terribly and get away with it?!!!! Like other patients’ feedbacks, I was advised to run many tests, but when I called to get the results, they told me I could not have my results because the system did not show me having a primary care physician (PCP), which was a surprise because I was under the care of a PCP who had ordered the test – it was impossible for me to have so many tests on my own. I explained my concern, but was given to a clerk that indicated my PCP was erased due to a glitch in the system and I was to reestablish my relation with said physician. I agreed to go through the process, but because of HIPAA, she could not do it and I HAD to call another number to upload the name of my physician. I agreed. I talked to 4 people and the process took more than 45 minutes with (of course) wait time and not left-hand knowing what right-hand was doing, but finally I was congratulated for successfully being on my PCP’s list. Great? Not really!!! I called the following day to get my results, but was told that they could not share the results because I did not have a PCP and in order to share my information I needed to pick a physician. Unbelievable, to the point of humorous!!! I am NOT making this up!!!! I am sure you agree with me that monkeys can run a place better than these folks. I did have a PCP for years and had gone through this nonsense just a day before. Anyhow, after going back and forth between 4 clerks and couple of nurses, I ended up repeating my painful experience with the Dartmouth- Hitchcock geniuses, again. Mind you I do have a job being an executive for a fortune 100 company and every moment of my time is spoken for, but I had to spend another 40+ minutes to re-register my darn PCP in order to find out what was wrong with my tests and why I was in so much pain. Eventually, someone informed me that due to a software glitch my information was erased. Imagine a healthcare entity that has quadruple copy of every record, erasing patient information?!!!! Just for that they should close their doors and go home because they don’t deserve serving pubic with this level of chaos, incompetence, and unprofessionalism. I needed to move forward, so I did go through whatever they asked me. This time I decided to send a note to my doctor’s office and ask for my results. Guess what! My PCP’s nurse, who has taken my vitals so many times and seen me in my underwear numerous times, responded that she could not share the results with me till I pick a PCP. I responded that I have gone through registering with my PCP twice already, taking close to an hour each time. I asked her to immediately send my test results, and stop playing games because I had it with them. That was 6 months ago. I called customer support team for help, to no success. Then I opened a claim in November. The clerk told me that her supervisor will get back to me in 24 hours, to no follow up what so ever. That was 5 months ago. I think I would have had better response emailing the pigeons on my roof. In the interim, they kept sending me several notices for mammography, tests, and was asked for donations to many of their campaigns?!!! None requested any designated PCP!!!! Eventually, I changed my network and fired this terrible, callus, unprofessional, incompetent team of butchers. My new doctor was able to request my records and I was finally advised of complications and am on my way to health.
9 years ago (07-03-2017)

My son of 3 years now has been seeing dr hunter. Hes a wonderful, smart dr and always very friendly and helpful. My son is always happy to go see dr hunter whenever he has to go to the dr. He always spoils him with a small book or sticker to make him smile :) thank you dr hunter!
10 years ago (04-12-2016)

My children have going to Dr. Schneebaum for 4 years now. It was the best choice I ever made. I had no problems signing them up through patient orientation. He is an amazing and caring doctor. His staff is as wonderful as he is. I have never had a bad encounter with anyone in this office. Would recommend to everyone!
14 years ago (15-04-2013)

Once you can actually see a doctor it is usually ok. The problem with Dartmouth Hitchock in general is the terrible front office employees regardless where you go. trying to set up a primary care physician is impossible (I am on my third attempt once again leaving a message for patient orientation yet again!). This is a terrible way to run a business. I wish I could change to Elliot.
15 years ago (04-04-2012)